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Accessibility Services


  • Click here to go to Accessibility Services Main Page
  • Click here for Accessibility Services information for Wireline Phone
  • Click here for information on Voice Carry Over and Hearing Carry Over
  • Click here for information on Message Relay Service
  • Click here for information on IP Relay Service
  • Click here for Accessibility Services information for Television


Wireless Phone


T9-1-1

T9-1-1

Text with 9-1-1 (T9-1-1) is a new service for deaf, hard of hearing, and speech impaired (DHHSI) persons who preregister with Eastlink. Eligible customers must register with Eastlink before you can use the T9-1-1 service.

T9-1-1 is only available in areas where the 9-1-1 Public Safety Answering Points have stated they are able to support the service. Click here for a current list of towns and provinces where T9-1-1 service is available. Please check the list before you travel and to stay current on whether T9-1-1 is available in your community.

T9-1-1 is also only available on certain devices. Eastlink’s T9-1-1 service is available only on the devices below when purchased from Eastlink:

  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 5s
  • iPhone 5c
  • iPhone SE
  • Samsung Galaxy J3
  • Samsung Galaxy J1
  • Samsung Galaxy S5 Neo
  • Samsung Galaxy Note5
  • Samsung Galaxy Note 4
  • Samsung Galaxy Note 3
  • Samsung Galaxy S6 edge
  • Samsung Galaxy S6
  • Samsung Galaxy S7 edge
  • Samsung Galaxy S7
  • Samsung Galaxy S5
  • Samsung Galaxy S4
  • Samsung Galaxy SIII
  • Samsung Galaxy Core LTE
  • Samsung Galaxy Ace II e
  • Samsung Galaxy Grand Prime
  • Nexus 5
  • Nexus 5X
  • Nexus 4
  • Moto X
  • Moto E
  • LG Stylo 2 Plus
  • LG G5
  • LG K4
  • Blackberry PRIV
  • Blackberry Q10v
  • Blackberry Z10
  • Blackberry Curve 9320
  • Blackberry Classic
  • CAT® S40
  • Sony Xperia T
  • HTC Desire 626s
  • Alcatel onetouch A392T
Click here to register


Quick tips for T9-1-1

  • You must dial 9-1-1 first and leave the call open. The Public Safety Answering Point will see that you’re registered for T9-1-1 and will send you a text message so you can communicate.
  • Anyone not registered should continue to dial 9-1-1 in emergencies as it remains the only way for you to receive help.
  • You must be using authorized Eastlink devices and SIM cards for this service to work.
Outline of Mobile Phone and Laptop

Eastlink IP Relay Service

Eastlink IP Relay is a relay service for deaf, hard of hearing or speech impaired persons with Eastlink local phone or wireless service. The service allows individuals to place and receive text-based relay calls from their personal computer and/or data-enabled mobile wireless device.


More on Eastlink IP Relay Service
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