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Accessibility Services


  • Click here to go to Accessibility Services Main Page
  • Click here for Accessibility Services information for Wireline Phone
  • Click here for information on Voice Carry Over and Hearing Carry Over
  • Click here for information on Message Relay Service
  • Click here for information on IP Relay Service
  • Click here for Accessibility Services information for Television


Wireless Phone


Eastlink Wireless has the following accessibility services available:

Eastlink is committed to meeting our customers’ needs. Call us at 1-888-345-1111, dial *611 on your wireless phone, or use the Live Chat at the tab on the right side of every page on our website to speak to an Eastlink representative about our services available for our customers with accessibility needs. You can also ask any Eastlink representative to receive your bill in an alternative format. Click here to review the T9-1-1 service and registration featured below on this page.


Eastlink supports services including T9-1-1, IP Relay and accessibility Data to provide accessibility functionality now supported in applications available on Smartphones.

Find a device with the accessibility features that works best for you at http://www.wirelessaccessibility.ca/ or below we have outlined a few recommendations.


Devices designed to work best for your needs.


Physical (Mobility and Dexterity)


  • Galaxy S7: Control device features and easily access settings via an intuitive interface, instead of preprogrammed gestures.
  • iPhone 6s Plus: Check out incredible features like Switch Control (navigate sequentially through onscreen items and perform specific actions using a variety of Bluetooth-enabled switch hardware), Siri, Dictation, Assistive Touch and so much more.
  • LG G5: The Knock On and Knock Code features provide an easier experience when trying to unlock your LG device. And, Touch Assistant easily accesses common actions.

Speech


  • Galaxy S6: Samsung provides innovative features, like Sound Balance, messaging and flash notifications, that help get the most from a device.
  • iPhone 7 Plus: Apple provides many features, like FaceTime, and messaging, making it easier to communicate.

Cognitive


  • Galaxy S6: Features like TalkBack give the option to listen to content on the device screen when reading may be difficult.
  • iPhone 6: Features like Speak Screen, Speak Selection, Typing Feedback and Predictive Text help communicate longer messages and/or navigate the menu.

Vision


  • Galaxy S8: Samsung provides innovative features, like TalkBack and S Voice that enable text-to-voice functionality.
  • iPhone 6s Plus: Apple provides many features, like Voice Over and Audio descriptions, in order to enjoy using the iPhone even without seeing the screen.
  • LG G5: Google’s TalkBack service can read the device screen out loud. LG’s screen color adjustment and Font adjustment features can also make screen reading easier.

Hearing


  • Galaxy S7: There are many new ways of providing ‘visualized sound’. While wearing a hearing aid, features such as Sound Balance, Mono Audio, Turn Off all Sounds, Flash Notification, Adapt Sound, and Create Vibration can assist with check incoming messages calls and sound notifications.
  • iPhone 7: Apple has worked with top manufacturers to create hearing aids designed specifically for iPhone. These advanced hearing aids provide outstanding sound quality, offer many helpful features, and are as easy to set up and use as any other Bluetooth device. Quickly access the features and settings with a paired hearing aid by triple-clicking the Home button.

For more information on accessibility of the above devices, please visit:


Samsung accessibility website: http://www.samsung.com/ca/mobileaccessibility/

Apple iOS accessibility website: https://www.apple.com/ca/accessibility/iphone/

LG accessibility website: http://www.lg.com/global/sustainability/customer/accessibility/mobile


Features and Services

Directory Assistance is exempt from charges for calls to 411 for Eastlink Wireless customers who self-identify as having accessibility needs. Please contact us at 1-888-345-1111, dial *611 on your Eastlink Wireless phone, or use Live Chat at the tab on the right side of every page on our website to speak to an Eastlink representative about the Directory Assistance exemption.


Eastlink IP Relay Service

Eastlink IP Relay is a relay service for deaf, hard of hearing or speech impaired persons with Eastlink local phone or wireless service. The service allows individuals to place and receive text-based relay calls from their personal computer and/or data-enabled mobile wireless device.



More on Eastlink IP Relay Service


Wireless Rate Plans


Eastlink Wireless customers who self-identify accessibility needs qualify for 1 GB of accessibility Data added to any Data Plus plan. Please contact us at 1-888-345-1111, dial *611 on your Wireless phone, or use Live Chat at the tab on the right side of every page on our website to speak to an Eastlink representative about the 1 GB of accessibility Data being added to a Data Plus plan.

Click here for a full list of affordable Data Plus plans, or view our most popular plans below, which would be topped-up with the 1 GB of accessibility Data.


  • $50 1 GB of Data with Unlimited Text + 300 Minutes
  • $60 2 GB of Data with Unlimited Text + 300 Minutes
  • $70 3 GB of Data with Unlimited Text + 300 Minutes

In addition, Eastlink Wireless customers who self-identify as having accessibility needs are eligible for an extended trial period of 30 days when purchasing wireless service for the first time with Eastlink. The extended trial period allows for use of your full amount of minutes, unlimited text and Data included in your plan.



T9-1-1

T9-1-1

Text with 9-1-1 (T9-1-1) is a new service for deaf, hard of hearing, and speech impaired (DHHSI) persons who preregister with Eastlink. Eligible customers must register with Eastlink before you can use the T9-1-1 service.

T9-1-1 is only available in areas where the 9-1-1 Public Safety Answering Points have stated they are able to support the service. Click here for a current list of towns and provinces where T9-1-1 service is available. Please check the list before you travel and to stay current on whether T9-1-1 is available in your community.

T9-1-1 is also only available on certain devices. Eastlink’s T9-1-1 service is available only on the devices below when purchased from Eastlink:

  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 5s
  • iPhone 5c
  • iPhone SE
  • Samsung Galaxy S8
  • Samsung Galaxy S8+
  • Samsung Galaxy A5
  • Samsung Galaxy J3
  • Samsung Galaxy J1
  • Samsung Galaxy S5 Neo
  • Samsung Galaxy Note5
  • Samsung Galaxy Note 4
  • Samsung Galaxy Note 3
  • Samsung Galaxy S6 edge
  • Samsung Galaxy S6
  • Samsung Galaxy S7 edge
  • Samsung Galaxy S7
  • Samsung Galaxy S5
  • Samsung Galaxy S4
  • Samsung Galaxy SIII
  • Samsung Galaxy Core LTE
  • Samsung Galaxy Ace II e
  • Samsung Galaxy Grand Prime
  • Nexus 5
  • Nexus 5X
  • Nexus 4
  • Moto X
  • Moto E
  • LG G6
  • LG K4 (2017)
  • LG Stylo 2 Plus
  • LG G5
  • LG K4
  • Blackberry PRIV
  • Blackberry Classic
  • CAT® S40
  • Sony Xperia T
  • HTC Desire 626s
  • Alcatel GO Flip
  • Alcatel onetouch A392T
Click here to register


Quick tips for T9-1-1

  • You must dial 9-1-1 first and leave the call open at all times. The Public Safety Answering Point will be notified see that you’re registered for T9-1-1 and will send you a text message so you can communicate.
  • Anyone not registered should continue to dial 9-1-1 in emergencies as it remains the only way for you to receive help.
  • You must be using authorized Eastlink devices and SIM cards for this service to work.
Outline of Mobile Phone and Laptop
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* Certain conditions apply. Offers valid for a limited time and are subject to change without notice. All plan components and Unlimited features are applicable in Canada, unless otherwise stated. While travelling outside Canada roaming usage is applicable. Unlimited talk is applicable to nationwide calls within Canada. Unlimited text, picture & video messaging excludes premium, and subscription-based messages. International Text messaging excludes picture, video, premium and subscription-based messages. Monthly device payments may also apply where devices are purchased on easyTab® varies by device. $10 SIM card purchase required.

*Certain conditions apply.  Eastlink may require certification from a physician or organization in order for you to activate accessibility services and offers.

$5 discount, available on new activated lines for a limited time only, is reflected in the prices shown at http://www.eastlink.ca/wireless/plans/sharing.aspx

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