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FOR IMMEDIATE RELEASE
October 25, 2012

Eastlink takes the customer experience to a whole new level

Halifax, NS – Eastlink launched an innovative, new technical support service today called "Eastlink Premium Support" that goes beyond the industry standard by providing customers with access to additional technical expertise for all the computer and electronic devices in their home.

“This brand new service is a great addition to the exemplary support services our customers have come to expect from us,"  says Deborah Shaffner, Eastlink's president and COO. "Eastlink Premium Support provides one source of technical expertise for all of the electronic products and services in our customer's home whether they are our products or not including HDTVs, gaming consoles, tablets, home computers and laptops.”

Ms. Shaffner explains that Eastlink Premium Support is designed to help customers navigate the maze of electronic devices that don’t always communicate with each other the way they are supposed to including computers that may not be running properly, home networks that may not be connecting to all devices in the home, and even digital cameras that aren’t operating the way  they should be.

From a one-time quick repair to ongoing Whole Home Support, Eastlink Premium Support provides 24/7/365 live access to an expert through chat or phone for fast and efficient technical support that can help with:

  • Virus removal – no need to take your computer to a store
  • Creating a PowerPoint presentation or formatting in Excel
  • Setting privacy settings on Facebook or signing up for Twitter
  • Reformatting a hard drive
  • Tutorials and simple instructions to address common customer challenges, such as downloading pictures from a digital camera or syncing a new mobile phone to other devices

For more information on Eastlink and its industry-leading products and services, visit www.eastlink.ca and check us out on Facebook and Twitter.

About Eastlink
With more than 1,600 employees from coast to coast, Eastlink delivers world-class video entertainment, internet and telephone services to residential, business and public-sector customers across Canada.

Powered by a state-of-the-art fibre optic network, Eastlink's advanced services include Whole Home DVR, Video OnDemand, HD and 3D programming, High Speed Internet scalable to 200 Mbps, competitive local and long distance telephone services, and exclusive locally-produced programming via Eastlink TV. Eastlink has been recognized as one of Canada's 50 Best managed Companies for six years running.

Media Contact

Jill Laing
Public and Media Relations
(902) 446-1939
Jill.Laing@corp.eastlink.ca