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Protect yourself against email and/or telephone scams

Every year, thousands of Canadians become victims of email, telephone and other types of fraud.

Banking and telecommunications brands, including Eastlink’s brand logo, have been illegally used to trick consumers into providing personal or banking information.

The intent of this web page is to clarify:


Eastlink NEVER calls customers on the telephone or sends emails
or text messages to request personal information.
Eastlink would never call you and ask to take control of your computer.

 

Information on common email and telephone scams

1. What is Email Fraud or Email Phishing?

Phishing is the attempt to obtain confidential information from you by way of a fraudulent email or telephone call, often asking you to log in to a website and enter (or in the case of a telephone call provide) your password and other confidential information for ‘verification’ purposes, to confirm account information or test a new ‘security upgrade’.

Eastlink will never ask you to provide personal and/or banking information via email or outbound telephone calls.

  • If you receive an email claiming to be from Eastlink asking for personal and/or banking information, do not respond or click on any links in the email. Simply forward the email to reportphishing@eastlink.ca then delete the email.
  • If you have clicked on the link in the email, provided the information requested, or think your account has been compromised, please call Eastlink at 1-888-345-1111 or chat with us on eastlink.ca.
  • Further, if you believe that you have been affected by an email or telephone scam, we recommend you contact your bank and your local police or consider reporting to one or more of the following agencies listed at the bottom of this page.

2. What is Caller ID Spoofing?

The term “Caller ID spoofing” is a term used to describe a telephone scam in which you receive a telephone call from what looks like a legitimate business (caller ID shows a business name and or number) but in fact it is not. There are also reports of the calling number displayed being your own home telephone or cell phone number.

When you answer the call you are told by an automated message that you have won a prize and are asked to dial 1 (or any other digit) to claim the prize. Then a fraudster attempts to obtain personal information including credit card information in order to receive the prize. This can result in unauthorized charges to a credit card or identity theft.

The calls are fraudulent, and in no way related to Eastlink. Consumers should never enter or offer personal information including their credit card information when prompted to by an unknown caller or automated call. Eastlink recommends customers simply hang up if they receive such a call.


3. Callers claiming that they need to access/take over your computer.

Eastlink would never call you and ask to take control of your computer.
There are instances when you may call Eastlink and through the course of troubleshooting, we may present an option to access your computer. Again this would only be when you call us for help.

If you believe that you have been affected by an email or telephone scam, we recommend you contact your bank and your local police or consider reporting to one or more of the following agencies:


  • Canadian Anti-Fraud Centre (CAFC), formerly known as Phonebusters and RECOL, can be reached online and at 1-888-495-8501. CAFC is a national anti-fraud call centre operated by law enforcement agencies, including the RCMP. It collects complaints and forwards them to the appropriate law enforcement agencies.
  • The RCMP website highlights the latest consumer scams and how you can deal with them.
  • The Better Business Bureau Scam Tracker features the latest consumer-reported scams in Canada and the US. Use their online tool to report a suspected scam and in turn help them to investigate and warn others.