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Eastlink Acceptable Use Policy

Introduction

The provisions of this Acceptable Use Policy (the “Policy” or “AUP”) apply to Eastlink Consumer and Business Customers. References to "Customer" and "You/your" include both consumer and business customers, except where noted otherwise. Service(s) refers to High Speed Internet, fixed wireless Internet for broadband rural Nova Scotia, cellular wireless and any other services Eastlink may offer from time to time. Equipment means any device, equipment or hardware used to access the Service(s) or used in conjunction with the Service(s).

Use of the Services is subject to this AUP and applicable Eastlink Terms of Service. Each customer is responsible for ensuring that the use of all Services complies with this AUP.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AUP, AS AMENDED FROM TIME TO TIME, YOU SHOULD IMMEDIATELY STOP USE OF THE SERVICES AND NOTIFY EASTLINK THAT YOU ARE TERMINATING THE SERVICES.

Eastlink has the right to terminate or suspend service for non-compliance with this Policy. Eastlink reserves the right to make changes to this AUP without notice. Current updates of this AUP will be posted at www.Eastlink.ca/terms. Accordingly, Eastlink customers should access the website to ensure that their activities conform to the most recent version.

Illegal Activity

The use of the Services for any activity that violates any local, provincial, federal or international law, order or regulation is a violation of this Policy. Prohibited activities include, but are not limited to:

  • Posting or disseminating material which is unlawful (such as child pornography or obscene material).
  • Disseminating material that violates the copyright or other intellectual property rights of others. You assume all risks regarding the determination of whether material is in the public domain.
  • Pyramid or other illegal soliciting schemes.
  • Any fraudulent activities, including impersonating any person or entity or forging anyone else's digital or manual signature.

Security

You are responsible for any misuse of the Services that you have contracted for, even if the inappropriate activity was committed by another person accessing your Services with or without your permission. Therefore, you must take steps to ensure that others do not gain unauthorized access to the Services through any means, including, without limitation, wireless or wired network. The Services may not be used to breach the security of another user or to attempt to gain access to any other person's equipment, software or data, without the knowledge and consent of such person. The Services may not be used in any attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools, is prohibited.

You may not disrupt the Services. The Services may not be used to interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, spamming, improper seizing and abuse of operator privileges and attempts to "crash" a host. The transmission or dissemination of any information or software that contains a virus or other harmful feature is also prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including any data stored on that device. Eastlink recommends that any files or services you choose to make available for remote access be protected with a password or as otherwise appropriate.

Inappropriate Content

There may be content on the Internet or otherwise available through the Services which may be offensive to some individuals, or which may not be in compliance with local laws, regulations and other rules. For example, it is possible to obtain access to content that is pornographic or offensive, particularly for minors. Eastlink does not assume any responsibility for the content contained on the Internet or otherwise available through the Services. You must assume the risk of accessing content through the Service, and Eastlink shall not have any liability for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content.

Customers may want to use a program capable of restricting access to sexually explicit material, or any other content that the customer wishes to restrict on the Internet. Content questions or complaints should be addressed to the content provider.

You are solely responsible for any information that you publish on the web or other Internet services. You must ensure that the recipient of the content is appropriate. For example, you must take appropriate precautions to prevent minors from sending and receiving inappropriate content and/or participating in cyberbullying. Eastlink reserves the right to refuse to post or to remove any information or materials, in whole or in part, that it, in its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful.

For the purposes of this AUP, “content” refers to all forms of communications including, without limitation, text, graphics (including photographs, illustrations, images, drawings, logos), executable programs, audiovisual recordings, and audio recordings.

Eastlink has no obligation to monitor transmissions made on the Services. However, Eastlink has the right to monitor such transmissions from time to time and to disclose the same in accordance with your subscriber agreement or as necessary to satisfy applicable laws and regulations.

By using the Services to reproduce, publish, display, transmit and distribute content, a user is warranting that the content complies with this Policy and authorizing Eastlink to reproduce, publish, display, transmit and distribute such content as necessary for Eastlink to deliver the content in a timely manner.

Unsolicited Messages

The Services may not be used to send unsolicited bulk, commercial messages or for any other unsolicited communications. This includes, but is not limited to, bulk mailing or messaging of commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious messages. Such messages may only be sent to those who have explicitly requested it. The Services may not be used to send messages to any individual who has indicated that he/she does not wish to receive messages from you.

The Services may not be used to collect responses from unsolicited messages sent from accounts on other Internet hosts or messaging services which violates this Policy or the acceptable use policy of any service provider. Moreover, unsolicited messages may not direct the recipient to any web site or other resource that uses the Services. Forging, altering or removing email headers is prohibited.

You may not reference the Eastlink network (e.g. by including "Organization: Eastlink" in the header or by listing an IP address that belongs to the Eastlink network) in any unsolicited messages even if that message is not sent through the Eastlink network.

"Mail bombing" is prohibited. That is, you may not send numerous copies of the same or substantially similar messages, nor may you send very large messages or files to a recipient with the intent to disrupt a server or account. The propagation of chain letters is similarly prohibited, whether or not the recipient wishes to receive such mailings.

Eastlink is not responsible for the forwarding of messages sent to any account that has been suspended or terminated. Such messages will either be returned to sender, ignored, deleted, or stored temporarily at Eastlink’s sole discretion.

Eastlink Email Inactivity:

Eastlink Internet users may be provided with an @Eastlink.ca email account. Any email messages in a customer's Trash or Spam folders will be removed within 7 days. If a customer does not log in to his/her @Eastlink.ca email account for a 6 month period, the email account will be deemed inactive. Inactive accounts will have all emails removed and the account will no longer be able to send or receive email. An 'inactive' customer's email address will not be retained.

User-Generated Content Services

“User-Generated Content Services” or “UGC Services” refers to any services that allow an end user to post, upload or generate content online to be shared with a limited or unlimited number of recipients and may include, without limitation: newsgroups, online forums, message boards, chat programs, wiki’s, photo sharing services, customer review sites, video sharing services, blogs and web hosting.

Any UGC Services accessed through the Services must comply with the UGC Service’s written charter, policies or FAQs. You may only post advertisements, solicitations, or other commercial messages in the UGC Service if that service’s charter, policies or FAQs explicitly permit them. You are responsible for determining the policies of the UGC Service before posting to it.

You must adhere to daily volume, file size and format restrictions of any UGC Service. Unless specified in the UGC Service’s charter, policies or FAQs, you must not forge, alter or remove any information from the UGC Service. This includes attempting to circumvent the approval process for posting to a moderated newsgroup.

Eastlink has no obligation to monitor the content of any UGC Service and is not liable for any claims, losses, actions, proceedings, suits, liabilities, damages, settlements, penalties, files, costs and expenses arising out of or relating to the content of any such service.

You must not use the UGC Service to perform “flooding." Flooding is defined as deliberately repeating actions in quick succession in order to fill the screens of other users with text or other content.

Any computer or other device connected through the Services may not maintain more than two simultaneous chat connections. This includes the use of automated programs, such as "bots" or "clones". Automated programs may not be used when the account holder is not physically present at the device.

The Services may not be used to send messages which disrupt another user's equipment, software, hardware, or other user display.

Forging, altering, or obscuring your identity (other than using a nickname from which Eastlink could if necessary determine your real name) while participating in chat sessions is forbidden.

WebSpace

Certain Eastlink Internet service packages provide storage space and access for web pages through its WebSpace service. You are solely responsible for any information that you publish on your WebSpace. You must ensure that the intended recipient of the content is appropriate. For example, you must take appropriate precautions to prevent minors from receiving inappropriate content. Eastlink reserves the right to remove or refuse to post any information or materials, in whole or in part, that they, in their sole discretion, deem to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful. This includes, but is not limited to: obscene material; defamatory, fraudulent or deceptive statements; threatening, intimidating or harassing statements, or material which violates the privacy rights or property rights of others (copyrights or trademarks, for example). For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

Eastlink will not routinely monitor the contents of your WebSpace; however, Eastlink has the right to monitor such and if complaints are received regarding language, content or graphics contained on your web pages, Eastlink may remove the web page hosted on Eastlink servers and terminate your WebSpace service if Eastlink determines that you have violated the terms of the AUP.

Bandwidth, Data Storage and Other Limitations

You must comply with the current bandwidth, data storage and other limitations on your applicable Services. You must also ensure that your activity does not improperly restrict, inhibit, or degrade any other user's use of the Services, nor represent (in the sole judgment of Eastlink) an unusually large burden on the network itself, such as, but not limited to, peer to peer file sharing programs, serving streaming video or audio, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums. Eastlink reserves the right to set specific limits for Bandwidth Usage and other elements of service at any time.

You must ensure that their activity does not improperly restrict, inhibit, disrupt, degrade or impede Eastlink's ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services or components.

Internet Traffic Management Policies (ITMP)

In certain areas, Eastlink uses traffic management policies to ensure proportional access to its network for all Eastlink High Speed Internet and Fixed Broadband customers. Some Peer-to-Peer (P2P) applications used for non real-time file sharing can consume a disproportionate amount of bandwidth causing disruption to other customers on Eastlink’s network. These policies have been introduced to address any congestion caused by these P2P applications while standard network expansion activities are undertaken to increase the bandwidth availability for all users.

Eastlink's traffic management policies are time-of-day sensitive to accommodate the fluctuating network traffic levels, and reduce the amount of bandwidth available for non real-time P2P applications.

These policies do not affect real-time interactive activities such as on-line gaming, banking, email or VoIP services. For the majority of Eastlink customers the Internet experience is unaffected and both upstream and downstream bandwidth will be available to optimize our customer's Internet experience.

Eastlink applies the following to Peer-to-Peer traffic:

Service Area

Time of Day*

 

Download

Upload

Rural Fixed Broadband

0000-0700

 

700Kbps

256Kbps

 

0700-1800

 

256Kbps

80Kbps

 

1800-0000

 

128Kbps

80Kbps

 

 

 

 

 

Newfoundland and Labrador   

 

 

 

 

Cow Head

0000-0700

 

512Kbps

256Kbps

Glenbournie

0700-1800

 

256Kbps

128Kbps

Milltown

1800-0000

 

128Kbps

128Kbps

Pollards Point

 

 

 

 

 

 

 

 

 

All other areas

0000-0700

 

N/A

512Kbps

 

0700-1800

 

N/A

300Kbps

 

1800-0000

 

N/A

240Kbps

 * Local Time

Like other communications companies, Eastlink uses Deep Packet Inspection (DPI) technology in conjunction with the IP address assigned to you, for the purposes of applying the policies described above. Since IP addresses have the potential to be linked to an individual’s customer account, IP addresses could be considered personal information. However, Eastlink retains ownership of such IP addresses.

Resale, Sharing, Distribution, Servers

(a) Residential Customers

Your service is intended solely for your personal and non-commercial use; without limitation, you may not use the Service or any equipment provided in connection with the Service for operation of an Internet service provider’s business or for any other non-residential purpose.

You may not run a server in connection with the Eastlink residential service, nor may you provide network services to others via the Eastlink residential service. The Eastlink residential service includes personal Webspace accounts for publishing personal Web pages. Examples of prohibited uses include, but are not limited to, running servers for mail, http, ftp, irc, and dhcp, and multi-user interactive forums.

(b) Business Customers

The above restrictions regarding resale, sharing, distribution and use of servers also apply to all business customers, except to those business customers who have high speed Internet packages that expressly allow for this activity as defined by their chosen Internet Service package.

Usage Based Billing

Your use of Eastlink Services may be subject to a monthly usage plan. If you exceed your monthly usage, you may be subject to additional usage charges. Usage consists of the combined total of both total downloads and total uploads for the calendar month on all devices connected to your Eastlink Service (including through Wi-Fi or other networks). Examples of internet connected devices include: desktops, notebooks, tablet computers, mobile phones, iPods & gaming consoles. Usage plans and charges will vary by customer. Terms are subject to change at any time. Click Here for the current usage allowance for your Internet Service and more information about usage based billing.

Violation of Acceptable Use Policy

Where the Services are used in a way that Eastlink, in our sole discretion, believe violates this AUP, Eastlink may take any actions it deems appropriate. Such actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Services or your account. Eastlink will not have any liability for any such actions. The above-described actions are not Eastlink's exclusive remedies and Eastlink may take any other legal or technical action it deems appropriate. Upon termination of an account, Eastlink is authorized to delete any files, programs, data and email messages associated with such account.

Eastlink reserves the right to investigate suspected violations of this Policy, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on Eastlink's servers and network. During an investigation, Eastlink may suspend the account or accounts involved and/or remove material that potentially violates this Policy. Eastlink will comply with law enforcement authorities in the investigation of suspected criminal violations in keeping with applicable laws, regulations and court orders. You hereby authorize Eastlink to cooperate with system administrators at other service providers or other network or computing facilities in order to enforce this Policy. Such cooperation may include Eastlink providing the username, IP address, or other identifying information about a subscriber.

The failure of Eastlink to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that, if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. This Policy shall be exclusively governed by, and construed in accordance with, the laws of the Province of Nova Scotia.

© Eastlink, January 2014