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Eastlink Service Rate Adjustment Notification

Eastlink prides itself on proactively and consistently delivering the most reliable high value entertainment and communications services. Over the past 12 months Eastlink has:

  • added more HD channels than any other provider in Canada, now over 170,
  • added 1000's of titles of Free OnDemand content including prime time shows from Global, City TV, and HGTV,
  • increased the networks available on Eastlink To Go to 25, so you can view your favourites on your computer, tablet, or smart phone,
  • added TotalGuide xD free to all Digital customers, so they can personalize their TV guide experience on their iPad
  • introduced Personal Picks enabling customers to choose the extra channels they want one by one for as little as $1.00 per channel
  • introduced Remote DVR which enables customers to program recordings from anywhere via a computer, tablet, or smart phone,
  • introduced Maestro, our new Whole Home DVR solution which enables customers to record up to SIX programs at once, pause and rewind live TV from any room, control their TV experience from an iPad or iPhone,
  • continued to invest in delivering the highest quality local programming through Eastlink TV including amateur sports, community magazines, and local events,
  • introduced Eastlink Home Security/Automation and Eastlink Wireless services, both of which enable customers to save 20% on their alarm monitoring and cell phone costs,
  • introduced a new expert technical support offering to help our customers with all of their technology support requirements including Smart TVs, smartphones, tablets, computers, printers, cameras, and more
  • expanded our customer service and technical support capabilities to provide our customers with ONE number to call for: TV, Internet, Telephone, Home Security, and Wireless services
  • introduced new appointment times, including two hour appointment windows, evenings and weekends to accommodate our customers' busy schedules,
  • published and implemented our Customer Service Commitments so that customers know the high bar we set for ourselves in all aspects of our interactions with you

Standalone service rate adjustments

We encourage all customers to consider bundling their TV, Internet and/or Telephone services - bundling saves you over/up to $527 per year. With the addition of both Eastlink Wireless and Eastlink Home Security, customers can save even more money totalling $100’s of dollars per year. We would be happy to discuss the best options for you.

The cost of delivering Video, Internet and Telephone services has risen over the past 12 months and while we have attempted to shield our customers from these rising costs, we need to pass on a small percentage of these increases. Rates will be reflected on January statements.

Residential

  • Standalone TV service $4.50
  • Standalone internet services $4.00

Save a $1.50 per month! Sign up to receive your bill electronically and get a $1.00 discount, plus if you also sign up to preauthorized payment get an additional $.50 discount.

Standalone service rate adjustments

The cost of delivering Communication services has risen over the past 12 months and while we have attempted to shield our customers from these rising costs, we need to pass on a small percentage of these increases. Rates will be reflected on January statements.

Business

  • Standalone TV service $4.50

Save a $1.50 per month! Sign up to receive your bill electronically and get a $1.00 discount, plus if you also sign up to preauthorized payment get an additional $.50 discount.

Eastlink is committed to delivering the best entertainment and communications services at competitive prices. The costs to deliver our services have increased and as a result a price adjustment is necessary.


New Eastlink Internet Security Service (EISS) Rate - effective August 10, 2014

Eastlink Internet Security Service  $3.95

Save a $1.50 per month! Sign up to receive your bill electronically and get a $1.00 discount, plus if you also sign up to preauthorized payment get an additional $.50 discount. http://my.eastlink.ca/myaccount.aspx