Click Here for Live Chat
Billing Support Chat

For assistance or questions about your billing and/or statement.

Sales & Billing Chat

For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

Please call for Support, Chat Currently Unavailable, 1-888-345-1111

Live Chat


Chat about TV, Internet, Home Phone & Home Security
TV, Internet, Home Phone
& Home Security
Offline. Please call
1-888-345-1111
Chat about Eastlink Wireless
Wireless
Offline. Please call
1-888-345-1111
An error has occurred. Please ensure that you have selected a region.

Rural Connect 10

Rural Connect 10 is available in limited capacity to some Rural Connect customers in Southern Nova Scotia.

Details

  • $85.95 per month(1)
  • Download speeds up to 10 Mbps
  • Upload speeds up to 1 Mbps
  • 50 GB monthly Included Usage
    • $1 per GB, 51 to 150 GB
    • $2 per GB, 151 GB and above
    • For more details call 1-877-737-2525
    • Learn about Internet usage
    • Check your usage
      • Your Data Plan monthly usage period will now be the same as your billing period.
      • You will be able to securely check your data plan usage from anywhere through My Account.
      • Login and select Data Usage Details on the dashboard.
      • You will receive an email alert when you reach 100% of your monthly Data Plan.
  • Up to 5 e-mail addresses
    • Access your Eastlink e-mail from anywhere
    • Anti-SPAM and virus filter on Eastlink e-mail included
  • 24/7 customer support

  • (1) Professional installation of $99.95 applies. Upload and download speeds can be affected by computer set-up, Internet traffic or other factors. Use of Eastlink Rural Connect service is subject to Eastlink's Terms & Conditions and Rural Connect Acceptable Use Policy. Some conditions apply. All prices are before taxes.

 

Tips To Help Manage Usage

The following tips are designed to help customers avoid unwanted additional usage.

  • Ensure your Wi-Fi is password-protected. This will prevent others from affecting included usage.
  • Install anti-virus / anti-spam software to prevent erroneous usage.
  • Turn off video autoplay on Facebook and other sites such as YouTube, which automatically play video.
    • Login and go to Facebook ‘settings’, click on the ‘videos’ tab on the bottom left margin, select option to disable auto-play in the dropdown menu on the right.
    • Move the Autoplay slider on YouTube, so it appears as follows: Autoplay Off

How can I track my data plan usage?

To monitor your data use and to see how many days are left in your Data Plan period, please login into My Account and click on Data Usage Details within the Dashboard tab.

Please note that your “Data Plan period” is the same as your normal billing period.




Frequently Asked Questions
Collapse All Expand All
No.


Internet Usage is the total amount of data sent and received by all devices connected to the Internet in your home. Data is transferred with all your regular Internet activities, such as surfing the web, and sending emails.


Included usage is the amount of data transfer per month, measured in gigabytes or GB’s, an internet service provider includes in your internet plan. For Rural Connect 10 customers, the Included Usage is 50 GB.


Your Internet Data Plan usage period is aligned with your normal Eastlink monthly statement billing period.


To monitor your data use more closely, please login to My Account and click on Data Usage Details within the Dashboard tab.


No. You can continue to use the Rural Connect 10 service as normal. There is a charge of $1 per GB for every additional GB after 50 GB, up to 150 GB. Anything above 150 GB, is at a charge of $2 per GB.


You will be billed for additional usage on the statement after your usage period.


Additional usage will appear as “Internet Usage” under the Internet Services section of your monthly statement.


No. Your usage allowance applies to each billing period, and is reset each billing period month.


No, an unlimited service is not currently available. The purpose of monthly usage, is to help manage potential Internet traffic congestion in an effort to give Rural Connect customers a better overall experience.


Your monthly statement includes any additional usage charges from your previous billing period month of service. If you have exceeded the included usage amount in a billing period, it does not get billed until the following period. The usage tool is designed to provide you with a good understanding of your online activity and the impact your usage may have on your next month’s statement.


No, Rural Connect Internet Usage is only being implemented in Nova Scotia at this time