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EastLink IP Relay Tips

How to access Eastlink IP Relay

  • http://iprelay.Eastlink.ca/ (IP to Voice) - English
  • http://servicerelaisip.Eastlink.ca/ (IP to Voice) - French
  • 1-855-883-9514 (Voice to IP)
  • IP to IP calls are not supported
  •  

    How to register for Eastlink IP Relay

  • Click on "Register for a new account"
  • Fill in required information in appropriate fields. Be sure to include a working email address as it will be used to communicate with you about your service and to complete your registration process.
  • Read Eastlink IP Relay Terms of Service and any other referenced Eastlink Terms of Service
  • If you agree to the Terms of Service, check the "I accept the Eastlink IP Relay Terms of Service" box
  • Click on "Register"
  • You will be notified by e-mail of your registration status within 24 to 48 hours
  • A successful registration e-mail will include your 9 digit IP Relay number and password information
  •  

    How to log onto Eastlink IP Relay

  • Enter your access number (9 digit IP Relay number) into the Access Number field
  • Enter your password
  • Click on "log on"
  • You will be taken the Eastlink IP Relay service page and you can begin making calls

  • How to make an IP to Voice call

  • If you know the 10 digit number you wish to call enter the number in the "Number to dial" field
  • Enter instructions for the operator
  • Click on the "call" button
  • You will be connected to the next available Eastlink IP Relay operator

  • How to make an international IP to Voice call

  • Enter the international number in the "Number to dial" field
  • Check "international" box
  • Enter instructions for the operator
  • Click on the "call" button
  • You will be connected to the next available Eastlink IP Relay operator

  • How to update Profile information

    * IMPORTANT updating your profile information is your responsibility. Please keep all address information up to date in case of emergency. “All address information” includes that of your Eastlink wireline phone account, which must be updated separately and is where emergency service personnel would be dispatched.

  • Click on the Profile tab at the top of the IP Relay page
  • The Profile box will open on your screen
  • Make your changes in the appropriate fields
  • Click on "Save Changes"
  • Your profile has been updated
  • Close the window to return to the "Make a call" screen

  • How to use the Address Book

  • Click on the Address Book tab at the top of the IP Relay page
  • The Address Book box will open on your screen
  • Select what you would like to do
  • Edit - will allow you to change the contact information
  • Delete - will allow you to remove the contact from your address book
  • Call - will automatically place the number in the "Number to dial" field
  • Add - will allow you to add contacts
  • Close the window to return to the "Make a call" screen

  • How to change your Preferences

  • Click on the Preferences tab at the top of the IP Relay page
  • The Preference box will open on your screen
  • You can use this tab to change the following
  • Language (English/French)
  • Font size & colour
  • Remember to save your changes
  • Changes to your preferences will be updated the next time you log on
  • Click on "Reset font" to start over
  • Close the window to return to the "Make a call" screen

  • How to make a two-line Voice Carry Over (VCO) IP Relay Call

    VCO allows a person who is Hearing impaired and can speak to use one's voice while receiving responses from a person who is Hearing via the operator's typed text.

  • Enter your 10 digit wireline number in "Number to dial" field
  • This number must have three-way conference capability
  • Enter instructions for the operator
  • You can update your profile for VCO service or
  • Let the operator know you are a VCO caller
  • Click on the "call" button
  • You will be connected to the next available IP Relay operator
  • The IP Relay operator will call you back at the call-back phone number
  • Dial the number of the person you would like to conference
  • The IP Relay operator will type the hearing caller's responses on your IP Relay screen
  • You will be able to use your voice to speak directly to the other party on the second line

  • Return to Eastlink IP Relay information