Rural Connect

Eastlink's Rural Connect, also known as Rural Broadband (BRNS), is a service available in the underserved rural areas of Annapolis, Hants, Digby, Yarmouth, Queens, Lunenburg, Shelburne and Kings Counties.

Details

  • Good for basic Internet needs like e-mail, general Web browsing, access to Government Services, social media, and some video services
    • $46.95 per month(1)
    • Not designed to be used for large volumes of SD/HD video streaming over internet applications that require larger capacity networks
    • Download speeds up to 1.5 Mbps
    • Upload speeds up to 500 Kbps
    • 15 GB monthly Included Usage
  • Up to 5 e-mail addresses
    • Access your Eastlink e-mail from anywhere
    • Anti-SPAM and virus filter on Eastlink e-mail included
  • 24/7 customer support

(1) Professional installation of $99.95 applies. Upload and download speeds can be affected by computer set-up, Internet traffic or other factors. Use of Eastlink Rural Connect service is subject to Eastlink's Terms & Conditions and Internet Acceptable Use Policy. Some conditions apply. All prices are before taxes.

 

Tips To Help Manage Usage

The following tips are designed to help customers avoid unwanted additional usage.

  • Ensure your Wi-Fi is password-protected. This will prevent others from affecting included usage.
  • Install anti-virus / anti-spam software to prevent erroneous usage.
  • Turn off video autoplay on Facebook and other sites such as YouTube, which automatically play video.
    • Login and go to Facebook ‘settings’, click on the ‘videos’ tab on the bottom left margin, select option to disable auto-play in the dropdown menu on the right.
    • Move the Autoplay slider on YouTube, so it appears as follows: Autoplay Off
  • Netflix tip:
    • You can Manage Netflix Bandwidth Usage by changing the video quality settings to Low or Medium to consume less data.

How can I track my usage? Check your usage here

We’ve developed a tracking tool in order to provide the most up-to-date statistics on your Internet usage. We recommend monitoring your usage regularly here. This tool is updated daily to show both the usage included with your Internet service, and how much you’ve consumed to date in the current usage period (in gigabytes).

Please note: Your usage period is the calendar month prior to your latest monthly statement. For example, if your monthly statement date is May 10th, your usage period is from April 1st to April 30th.


Frequently Asked Questions
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No.


Internet Usage is the total amount of data sent and received by all devices connected to the Internet in your home. Data is transferred with all your regular Internet activities, such as surfing the web, and sending emails.


Included usage is the amount of data transfer per month, measured in gigabytes or GB’s, an internet service provider includes in your internet plan. For Rural Connect customers the Included Usage is 15 GB.


Your usage period is the calendar month prior to your latest monthly statement. For example, if your monthly statement date is July 10th, your usage period is from June 1st to June 30th.


No. You can continue to use the Rural Connect service as normal.


You will be billed for additional usage on the statement after your usage period.


Additional usage will appear as “Internet Usage” under the Internet Services section of your monthly statement.


Eastlink is implementing a maximum overage charge of $20/month for those that exceed their 15 GB Usage amount. Note that Eastlink not only provides a maximum charge, but 10 GB more Included usage than the alternative service provider – Xplornet - on its Rural Connect service.


Your usage allowance applies to each month and is reset at the start of each calendar month.


No, an unlimited service would conflict with the purpose of monthly usage, which is to help congested areas in an effort to give Rural Connect customers a better overall experience.


Your monthly statement includes any additional usage charges from your previous month of service. The usage tool gives you a “real time” today view of your usage. If you have exceeded the included usage amount in a month, it does not get billed until the following month. The usage tool allows you to get a good understanding of your online activity and the impact on your next month’s statement.


No, Rural Connect Internet Usage is only being implemented in Nova Scotia at this time


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