Click Here for Live Chat
Billing Support Chat

For assistance or questions about your billing and/or statement.

Sales & Billing Chat

For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

Please call for Support, Chat Currently Unavailable, 1-888-345-1111

Live Chat


Chat about TV, Internet, Home Phone & Home Security
TV, Internet, Home Phone
& Home Security
Offline. Please call
1-888-345-1111
Chat about Eastlink Wireless
Wireless
Offline. Please call
1-888-345-1111
An error has occurred. Please ensure that you have selected a region.

Eastlink Long Distance Telephone FAQ

Why Choose Eastlink's Long Distance Plans? 

  • Customized plans to meet your needs. 
  • Choose from exclusive Eastlink plans which give you the freedom to talk any time of the day for one low monthly rate. 
  • One statement for all services.

Will I have to dial any extra numbers to use your long distance services?
No. Simply dial all your long distance calls as you do now!

Can I cancel my long distance services at any time?
Yes. If at any time you are not completely happy with your long distance services, simply call us.

Are there any activation or deactivation charges?
Absolutely not. It will cost you nothing to enroll and you can cancel at any time without incurring any deactivation fees.

How long does it take to become active?
Activations are complete by the end of the next business day. Please feel free to call one of our customer care representatives with any questions or concerns regarding activations.

Do all long distance calls qualify? Are there any restrictions or limits?
All direct-dial long distance calls qualify for the rates outlined in the long distance plan you choose. Any operator-assisted or collect long distance calls do not qualify for the Eastlink Long Distance Plan and will be billed to you by Eastlink on your monthly local service phone bill. Calls made with a calling card are also rated separately from your long distance plan.

Do evening or daytime calls make a difference to the cost of my long-distance?
It depends on the plan you choose. See our Long Distance section for more information on the different plans we have to offer.

Will the Eastlink Long Distance Plan have any impact on my local service?
In order to qualify for Eastlink's Long Distance Plan you must subscribe to Eastlink Local Telephone Service. By subscribing to both services, you save even more each month and enjoy the convenience of having both services with one provider.

Who can help if I'm having difficulty placing a North American or overseas long distance call?
If you have any questions, or require assistance placing a long distance call, you can call the operator. However, charges associated with operator assistance calls are not eligible for the Eastlink Long Distance Plan. These calls will be billed to you on your local service bill.

How are collect calls billed?
Collect calls are billed to you directly by your local service telephone company, and therefore will not be included in your Eastlink Long Distance Plan usage summary. Charges for collect calls will appear on the local telephone section of your Eastlink bill and the rates charged will be set by the phone company used by the person placing the call, and NOT by Eastlink. Eastlink simply passes through the charges billed by this phone company.