For assistance or questions about your billing and/or statement.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your Wireless cell phone bill.
For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.
For technical support assistance with your wireless cell phone.
Your life is busy and your device helps keep you connected. Eastlink Device Protection goes beyond your manufacturer’s warranty and replaces your device when the unexpected happens.
Our exceptional and local customer service will get you up and running with a replacement when you need it most, and with no Term Contract, you can keep this plan as long as you keep your phone!
With Eastlink Device Protection, you have two Plans with great benefits to choose from:
Select the Device Protection Enhanced Plan or get our most comprehensive coverage with the Device Protection Total Plan. Here are the details:
is based on device retail prices.
A replacement service fee may
apply.(2) Fees are based on device
Get your Geek on! With the Pocket Geek app, you will have access to the following features:
Device in hiding? Pocket Geek can send an email with the location of a lost or stolen device, sound an alarm (even if it’s on vibrate or silent), remotely lock your device or wipe sensitive data.
Get the best advice so that you can master your device.
By monitoring the health of your device, Pocket Geek can help diagnose problems and help keep your device performing at its best.
Self-help pointers that lead the way on how to solve small issues before they become big problems.
Geek ToolsSM transform the way you interact with your device.
Monitor your data so you can avoid overages.
Learn how to create more storage space.
Find out how to get more time out of your battery. (5)
How much life do you have left in your battery.
Test Wi-Fi vs. cellular data speeds.
Give us a call.
We’ll send you a replacement device and pre-paid shipping materials.
Prepare your device before shipping. Follow the instructions included with your shipping materials.
We get you back in touch!
Please have the following information handy when you call:
We’ll perform an initial assessment before sending a replacement device.
Please follow these simple steps to prepare your defective device before sending it to us. These steps include: unlocking your device, backing up the content (data, software, information and files) from your device and removing your SIM/ Mico-SIM and Memory Card. It is really important that you unlock your device before sending it to us. If we receive your device and it's locked, you'll be charged an unlocking fee or a non-return device fee.
A comparable(6) replacement device will be sent to you within 1 - 3 business days of having your replacement request approved.(2)
Click here for answers to Frequently Asked Questions.
Device Protection Terms & Conditions
1. Pocket Geek must be installed and kept up to date on your covered device.
2. Replacement service fees will apply for replacement devices provided for any issue other than a manufacturer’s defect.
3. Eastlink Device Protection Plans are charged to your Eastlink wireless service account.
4. Alert, Lock and Wipe are not available on iOS devices. Lock and Wipe are not available on Blackberry devices.
5. Not available on Blackberry devices.
6. Replacement device will be of like kind and quality.