Eastlink is committed to delivering the best service to meet your entertainment and communication needs.
Whether you are signing up for Eastlink Mobile, Internet, TV, Smart Home or Telephone services; our friendly and knowledgeable sales agents and technicians are committed to making sure you get the right products set up correctly, so you can quickly begin to enjoy your Eastlink services.
We understand that communication is key. Your life is busy and your time is valuable, so we provide you with appointment reminders, notifications about account changes, data usage alerts and an easy to read monthly bill. You can choose to connect with us by phone, chat, email or on social media, and every Eastlink employee is ready to make your inquiry their top priority, in keeping with our commitment to providing the highest standard of customer service.
Your customer experience should be easy and effortless. We have worked hard to make our products, services and pricing straightforward and easy to understand, so you can choose the options that best suit your lifestyle without worrying about any unexpected fees. We provide a choice of appointment times, or the option to self-install some products, because we recognize that your time is valuable and believe in providing you with choices that work.
As an Eastlink customer, you have access to our convenient self-care options to manage your Eastlink account when and where you want. You can view and pay your bill, review your account information and data usage, or use our popular TV Channel Exchange to select the TV channels you want.
Our team works day and night to ensure that you have top quality service. You may have seen our Eastlink vehicles and technicians; they are skilled professionals and part of a dedicated support team that use the latest technology to maintain our network. We proactively monitor our system in order to protect what is important to you and address issues before you are impacted.
Customer input makes us a better company, so we encourage you to connect with us and share stories, thoughts and ideas. We love hearing about your great customer experiences and are committed to continuous improvement, so we also want to know when we can do better and take the opportunity to make things right.
We value our customers and are always happy to hear from you. Some of our most popular products and innovations have been suggested by our customers – thank you!
Eastlink's goal is to provide you with excellent customer service and the right solutions for your needs the first time. We are working hard to earn and keep your business every day. If we fail to deliver on these commitments please give us a chance to make it right.
See how Eastlink employees live these values with stories from customers who have experienced our oustanding customer service first hand.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
Connect with Us