We get it right the first time
Whether you are signing up for Eastlink Mobile, Internet, TV, Smart Home or Telephone services; our friendly and knowledgeable sales agents and technicians are committed to making sure you get the right products set up correctly, so you can quickly begin to enjoy your Eastlink services.
We work to keep you informed every step of the way
We understand that communication is key. Your life is busy and your time is valuable, so we provide you with appointment reminders, notifications about account changes, data usage alerts and an easy to read monthly bill. You can choose to connect with us by phone, chat, email or on social media, and every Eastlink employee is ready to make your inquiry their top priority, in keeping with our commitment to providing the highest standard of customer service.
We make it easy and effortless
Your customer experience should be easy and effortless. We have worked hard to make our products, services and pricing straightforward and easy to understand, so you can choose the options that best suit your lifestyle without worrying about any unexpected fees. We provide a choice of appointment times, or the option to self-install some products, because we recognize that your time is valuable and believe in providing you with choices that work.
As an Eastlink customer, you have access to our convenient self-care options to manage your Eastlink account when and where you want. You can view and pay your bill, review your account information and data usage, or use our popular TV Channel Exchange to select the TV channels you want.
We recognize and resolve issues before you need to call
Our team works day and night to ensure that you have top quality service. You may have seen our Eastlink vehicles and technicians; they are skilled professionals and part of a dedicated support team that use the latest technology to maintain our network. We proactively monitor our system in order to protect what is important to you and address issues before you are impacted.
We listen and act on your feedback
Customer input makes us a better company, so we encourage you to connect with us and share stories, thoughts and ideas. We love hearing about your great customer experiences and are committed to continuous improvement, so we also want to know when we can do better and take the opportunity to make things right.
We value our customers and are always happy to hear from you. Some of our most popular products and innovations have been suggested by our customers – thank you!