Eastlink has been connecting communities with fibre optic technology for more than 25 years. From our humble beginnings in Nova Scotia, our fibre network has grown one community at a time as we invested in the best technology to link new customers to our growing list of innovative services.
Since then, we've become a leader in fibre technology with a sophisticated national network that keeps you connected coast-to-coast with our 99.9% Fibre Link. From blazing fast Internet speeds to advanced TiVo, Smart Home and Telephone services, Eastlink customers enjoy the latest technology powered by a state-of-the-art Fibre Link network.
Fibre Link is what we call the sophisticated hybrid fibre optic network that brings our best Internet, TV, Smart Home and Telephone services to you. We also have partnerships with industry leaders like YouTube, Netflix and Cisco and investment in data centres to ensure you can enjoy the most popular content on the web with the best performance possible.
We're commited to continuous improvement wherever we operate so you can count on us to support all of your future technology needs.
With our Fibre Link network, you can connect all the devices you want. That means household members can surf, stream and game all they want while "always on" connected appliances and Smart Home equipment keep working at all times.
And with our innovative WiFi Perfected technology, you can enjoy the best internet everywhere you want in your home with advanced security features protecting all of your connected devices.
We monitor our sophisticated network around the clock, concentrating on the performance of the Fibre Link on your street as much as the national system that keeps us connected across Canada.
Multiple fibre routes and backup protection help prevent network disruptions from interfering with your service. While direct connections to the U.S. as well as to high-speed undersea cables to Newfoundland & Labrador and the rest of the world keep you connected to everything you want.
Almost all Eastlink Mobile sites are connected by fibre which provides better performance and less latency for Mobile customers. Thanks to our growing LTE network and extended partner network, you get the best mobile coverage wherever you go with Eastlink Mobile service.
We're excited to introduce new 5G technology so mobile users can experience the speed and convenience of the next generation of network technology.
Our remarkable Eastlink teams are what make it possible for our network to expand and improve to meet your needs.
Eastlink has teams of technicians and customer care representatives in communities across Canada performing the work needed to maintain our network. From maintenance work to clear hazards from affecting lines, to assigning extra staff to keep generators fueled and ready during bad weather, our teams are ready 24-7 to keep our services running at the highest performance possible.
We also listen to our customers and teams to make our service better. Investments in handwashing stations for all of our service vehicles ensures a safe working environment for technicians and customers while proactive monitoring technology allows us to identify and fix potential problems before they interrupt a customer's services.
Whether you're getting new services connected during a home installation appointment or talking to a friendly Customer Care team member, you can count on getting the best customer service.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
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