Eastlink IP Relay is a relay service for deaf, hard of hearing or speech impaired persons with Eastlink local phone or wireless service. The service allows individuals to place and receive text-based relay calls from your personal computer and/or data-enabled mobile wireless device.
There is no charge to place local calls when using Eastlink IP Relay Service. IP to Voice calls within Canada are free of charge to the IP caller. Internet and directory assistance calls will be charged at regular rates and will appear on your monthly bill.
How to access Eastlink IP Relay
How Eastlink IP Relay works for IP users
A person who is hearing and/or speech impaired can use a PC or internet enabled mobile device to type his or her conversation to an IP Relay Agent, who then reads the typed conversation to the other party. The IP Relay agent then types the other party's spoken words back to the IP Relay user.
Wireless Smartphone requirements:
How the Message Relay Service works for voice users
Tips for IP Relay users
Click here for Eastlink IP Relay FAQs
Click here for Eastlink IP Relay Terms of Service
Click here for Terms of Service (Français)
How IP Relay works for voice users
Standard Telephone users and wireless users can easily initiate calls to Eastlink IP Relay users using the Eastlink IP Relay Service. An IP Relay Agent will type your spoken words to the IP user and read back their replies.
First, dial 1-855-883-9514. The IP Relay agent will answer saying Eastlink IP RELAY SERVICE, (agent's name) SPEAKING, followed by GA (for go ahead).
Provide the IP Relay agent the 9 digit IP Relay number you would like to call. (note: although you aren't required to give the agent your name or the name of the person you are trying to reach, doing so helps the agent connect to the person you are calling).
The IP Relay Agent will dial the number and keep you informed, as you will not be able to hear the line ring.
The IP Relay Agent will tell you when the IP Relay user has answered and read what is typed, followed by GO AHEAD. GO AHEAD is your cue to begin speaking. Always finish by saying GO AHEAD so the IP Relay user will know it is their turn to respond.
Tips for Voice users
Two Line Voice Carry-Over
If you can speak clearly, and use text to see what the other person is saying, you may request Voice Carry Over (VCO). Two-line VCO allows you to speak for yourself, while the IP Relay agent will type what the person says to you.
Placing a call to the Eastlink IP Relay Service using two-line VCO
How It Works
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