Accessibility Services
- Click here to go to Accessibility Services Main Page
- Click here for Accessibility Services information for Wireline Phone
- Click here for information on Voice Carry Over and Hearing Carry Over
- Click here for information on Message Relay Service
- Click here for information on IP Relay Service
- Click here for Accessibility Services information for Television
Mobile Data Plans
Eastlink Mobile customers who self-identify accessibility needs qualify for a 25% discount on any in-market Unlimited Data, Rollover Data or Canada-US Rollover Data plan, as well as select Starter Data plans. Click here for a full list of affordable mobile plans.
To apply for the discount, please send your name, Eastlink account number, mobile number and a copy of your disability association membership (where available) to our Accessibility team through either of these options:
Email us: [email protected]
Leave us a voicemail: 1-888-888-4030
By Mail:
Accessibility
Eastlink
PO Box 8660 Station A
Halifax, NS
B3K 5M3
Once your application is verified and approved, a 25% monthly discount will be applied to your account.
Please note:
- You must subscribe to an in-market Unlimited Data, Rollover Data or Canada-US Rollover Data plan, or eligible Starter Data plan
- This discount cannot be combined with other discounts or promotional offers
In addition, Eastlink Mobile customers who self-identify as having accessibility needs are eligible for an extended trial period of 30 days when purchasing mobile service for the first time with Eastlink. The extended trial period allows for use of your full amount of minutes, unlimited text and Data included in your plan.
Mobile Phone
Find a device with the accessibility features that works best for you by clicking here to visit the Global Accessibility Reporting Initiative’s (GARI) website. We have also outlined a few recommendations below.
Devices Designed to Work Best for Your Needs
Physical (Mobility and Dexterity)
- Samsung Z Fold4, Flip4, Galaxy S23, S23+, S23 Ultra, S22, S22+, S22 Ultra, S21 Fan Edition, XCover 6Pro, A53, A13, A14, & A03: Control device features and easily access settings via an intuitive interface, instead of preprogrammed gestures.
- iPhone 14, 14 Plus, 14 Pro, 14 Pro Max, iPhone SE (3rd generation), iPhone 13, 13 Mini, iPhone 12 & iPhone 11: Check out incredible features like Switch Control (navigate sequentially through onscreen items and perform specific actions using a variety of Bluetooth-enabled switch hardware), Siri, Dictation, Assistive Touch and so much more.
- Motorola moto g power & moto g pure: Motorola provide features such as TalkBack and even Explore by Touch - When you touch an app or icon, you first hear the name of the item. Then you can decide whether or not to use it.
Speech
- Samsung Z Fold4, Flip4, Galaxy S23, S23+, S23 Ultra, S22, S22+, S22 Ultra, S21 Fan Edition, XCover 6Pro, A53, A13, A14, & A03: Samsung provides innovative features, like Sound Balance, messaging and flash notifications, that help get the most from a device.
- iPhone 14, 14 Plus, 14 Pro, 14 Pro Max, iPhone SE (3rd generation), iPhone 13, 13 Mini, iPhone 12 & iPhone 11: Apple provides many features, like FaceTime, and messaging, making it easier to communicate.
- Motorola moto g power & moto g pure: Motorola provide features such as Voice Access allowing you to control your device with spoken commands or Switch Access which enables you to use a keyboard in order to control your device.
Cognitive
- Samsung Z Fold4, Flip4, Galaxy S23, S23+, S23 Ultra, S22, S22+, S22 Ultra, S21 Fan Edition, XCover 6Pro, A53, A13, A14, & A03: Features like TalkBack give the option to listen to content on the device screen when reading may be difficult.
- iPhone 14, 14 Plus, 14 Pro, 14 Pro Max, iPhone SE (3rd generation), iPhone 13, 13 Mini, iPhone 12 & iPhone 11: Features like Speak Screen, Speak Selection, Typing Feedback and Predictive Text help communicate longer messages and/or navigate the menu.
- Motorola moto g power & moto g pure: Motorola provide features like TalkBack as well as Magnification gestures and large text options.
Vision
- Samsung Z Fold4, Flip4, Galaxy S23, S23+, S23 Ultra, S22, S22+, S22 Ultra, S21 Fan Edition, XCover 6Pro, A53, A13, A14, & A03: Samsung provides innovative features, like TalkBack and S Voice that enable text-to-voice functionality.
- iPhone 14, 14 Plus, 14 Pro, 14 Pro Max, iPhone SE (3rd generation), iPhone 13, 13 Mini, iPhone 12 & iPhone 11: Apple provides many features, like Voice Over and Audio descriptions, in order to enjoy using the iPhone even without seeing the screen.
- Motorola moto g power & moto g pure: Motorola provide features such as TalkBack and even Explore by Touch - When you touch an app or icon, you first hear the name of the item. Then you can decide whether or not to use it.
Hearing
- Two-way video calling is a feature that can allow customers to communicate via sign language using a mobile phone. The effectiveness of video calling will depend on the network speed and video capabilities of your phone, so you should try to test the phone yourself or consult an Eastlink representative to determine whether it meets your needs.
- Other features that may be of interest include hearing aid compatibility and TTY textphone connectivity for those using such services. As the quality and customization of hearing aids vary greatly, hearing aid wearers should test different phones before buying to ensure that the particular model of phone is going to work well with their hearing aid. There are also optional accessories from phone manufacturers that are designed to work well with telecoil equipped hearing aids.
Here are some additional features designed to assist hearing impaired customers found in our most popular devices:
- iPhone: Apple has worked with top manufacturers to create hearing aids designed specifically for iPhone. These advanced hearing aids provide outstanding sound quality, offer many helpful features, and are as easy to set up and use as any other Bluetooth device. Quickly access the features and settings with a paired hearing aid by triple-clicking the Home button
- Samsung Galaxy: There are many new ways of providing 'visualized sound'. While wearing a hearing aid, features such as SoundBalance, Mono Audio, Turn Off all Sounds, Flash Notifications, Adapt Sound, and Create Vibration can assist with checking incoming messages, calls, and sound notifications.
For more information on accessibility of the above devices, please visit:
Features and Services
Directory Assistance is exempt from charges for calls to 411 for Eastlink Mobile customers who self-identify as having accessibility needs. Please contact us at 1-888-345-1111, dial *611 on your Eastlink Mobile phone, or use Live Chat at the tab on the right side of every page on our website to speak to an Eastlink representative about the Directory Assistance exemption.
Eastlink IP Relay Service
Eastlink IP Relay is a relay service for deaf, hard of hearing or speech impaired persons with Eastlink local phone or mobile service. The service allows individuals to place and receive text-based relay calls from their personal computer and/or data-enabled mobile device.
For more information on Eastlink IP Relay Service, click here.
Video Relay Service
Video Relay Service (VRS) is a free service provided by SRV Canada VRS. VRS helps people who use sign language to communicate with voice telephone users. VRS callers are connected by video with a sign language interpreter who provides real time interpretation for telephone calls.
Eastlink customers using VRS have unlimited access to VRS.
To register or learn more about VRS, click here.
T9-1-1
Text with 9-1-1 (T9-1-1) is a new service for deaf, hard of hearing, and speech impaired (DHHSI) persons who preregister with Eastlink. Eligible customers must register with Eastlink before you can use the T9-1-1 service.
T9-1-1 is only available in areas where the 9-1-1 Public Safety Answering Points have stated they are able to support the service. Click here for a current list of towns and provinces where T9-1-1 service is available. Please check the list before you travel and to stay current on whether T9-1-1 is available in your community.
T9-1-1 is also only available on certain devices. Eastlink’s T9-1-1 service is available only on the devices below when purchased from Eastlink:
- Apple iPhone 6/6+
- Apple iPhone 6s/6s+
- Apple iPhone 7/7+
- Apple iPhone 8/8+/X
- Apple iPhone XS/XSMax
- Apple iPhone XR
- Apple iPhone 11
- Apple iPhone 11 Pro/11 Pro Max
- Apple iPhone SE (2nd Generation)
- Apple iPhone SE (3rd Generation)
- Apple iPhone 12/12 Mini
- Apple iPhone 12 Pro/12 Pro Max
- Apple iPhone 13/ 13 Mini
- Apple iPhone 13 Pro/13 Pro Max
- Apple iPhone 14/14 Plus
- Apple iPhone 14 Pro/14 Pro Max
- Apple iPhone 15/15 Plus
- Apple iPhone 15 Pro/15 Pro Max
- Samsung Galaxy S7/S7 edge
- Samsung Galaxy A5
- Samsung Galaxy X-Cover 4
- Samsung Galaxy S8/S8+
- Samsung Galaxy Note 8
- Samsung Galaxy S9/S9+
- Samsung Galaxy Note 9
- Samsung Galaxy A8
- Samsung Galaxy S10e/S10/S10+
- Samsung Galaxy A20
- Samsung Galaxy A50
- Samsung Galaxy A70
- Samsung Galaxy Note 10+/ Note 10
- Samsung Galaxy A10e
- Samsung Galaxy S20/S20+/S20 Ultra
- Samsung Galaxy A71
- Samsung Galaxy A11
- Samsung Galaxy A12
- Samsung Galaxy A13 5G
- Samsung Galaxy A14
- Samsung Galaxy A21
- Samsung Galaxy A32 5G
- Samsung Galaxy A51
- Samsung Galaxy A52 5G
- Samsung Galaxy A53 5G
- Samsung Galaxy A54
- Samsung A03s
- Samsung Galaxy S20 FE 5G
- Samsung Galaxy S21 FE 5G
- Samsung Galaxy S23 FE
- Samsung Galaxy S21 5G/S21+ 5G/S21 Ultra 5G
- Samsung Galaxy S22/S22+/S22 Ultra
- Samsung Galaxy S23/S23+/S23 Ultra
- Samsung Galaxy Note20 5G
- Samsung Galaxy Note20 Ultra 5G
- Samsung Galaxy XCover6 Pro
- Samsung Galaxy Z Flip3 5G
- Samsung Galaxy Z Fold3 5G
- Samsung Galaxy Z Flip4
- Samsung Galaxy Z Fold4
- Samsung Galaxy Z Flip5
- Samsung Galaxy Z Fold5
- Samsung Galaxy Z Flip6
- Samsung Galaxy Z Fold6
- Motorola moto g pure
- Motorola moto g power, Motorola moto g power 5G - 2024
- Motorola moto g 5G, Motorola moto g 5g - 2024
- Motorola razr
- Motorola moto g play - 2024
- LG G6
- LG Xpower 3
- LG Q Stylo+
- LG G7 One
- LG G8 ThinQ
- LG Q60
- LG K30
- LG G8X ThinQ Dual Screen
- LG Q70
- LG Velvet
- LG K41S
- LG K61
- Alcatel Go FLIP
- Alcatel GO FLIP 3
Click here to register for T9-1-1.
Quick Tips for T9-1-1
- You must dial 9-1-1 first and leave the call open at all times. The Public Safety Answering Point will be notified, see that you’re registered for T9-1-1, and will send you a text message so you can communicate.
- Anyone not registered should continue to dial 9-1-1 in emergencies as it remains the only way for you to receive help.
- You must be using authorized Eastlink devices and SIM cards for this service to work.
Wireless Code Common Terminology Sign Language Videos