Accessibility Services
- Click here to go to Accessibility Services Main Page
- Click here for Accessibility Services information for Wireline Phone
- Click here for information on Voice Carry Over and Hearing Carry Over
- Click here for information on Message Relay Service
- Click here for information on IP Relay Service
- Click here for Accessibility Services information for Television
Mobile Phone
Eastlink Mobile has the following accessibility services available:
Eastlink is committed to meeting our customers’ needs. Call us at 1-888-345-1111, dial *611 on your mobile phone, or use the Live Chat at the tab on the right side of every page on our website to speak to an Eastlink representative about our services available for our customers with accessibility needs. You can also ask any Eastlink representative to receive your bill in an alternative format. Click here to review the T9-1-1 service and registration featured below on this page.
Eastlink supports services including T9-1-1, IP Relay and accessibility Data to provide accessibility functionality now supported in applications available on Smartphones.
Find a device with the accessibility features that works best for you at http://www.wirelessaccessibility.ca/ or below we have outlined a few recommendations.
Devices designed to work best for your needs.
Physical (Mobility and Dexterity)
- Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy Note20, Samsung Galaxy Note20 Ultra: Control device features and easily access settings via an intuitive interface, instead of preprogrammed gestures.
- iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 Mini: Check out incredible features like Switch Control (navigate sequentially through onscreen items and perform specific actions using a variety of Bluetooth-enabled switch hardware), Siri, Dictation, Assistive Touch and so much more.
- LG Velvet 5G: The Knock On and Knock Code features provide an easier experience when trying to unlock your LG device. And, Touch Assistant easily accesses common actions.
Speech
- Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy Note20, Samsung Galaxy Note20 Ultra: Samsung provides innovative features, like Sound Balance, messaging and flash notifications, that help get the most from a device.
- iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 Mini: Apple provides many features, like FaceTime, and messaging, making it easier to communicate.
Cognitive
Vision
- Samsung Galaxy S21 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy Note20, Samsung Galaxy Note20 Ultra: Samsung provides innovative features, like TalkBack and S Voice that enable text-to-voice functionality.
- iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 Mini: Apple provides many features, like Voice Over and Audio descriptions, in order to enjoy using the iPhone even without seeing the screen.
- LG Velvet 5G: Google’s TalkBack service can read the device screen out loud. LG’s screen color adjustment and Font adjustment features can also make screen reading easier.
Hearing
- Two-way video calling is a feature that can allow customers to communicate via sign language using a mobile phone. The effectiveness of video calling will depend on the network speed and video capabilities of your phone, so you should try to test the phone yourself or consult an Eastlink representative to determine whether it meets your needs.
- Other features that may be of interest include hearing aid compatibility and TTY textphone connectivity for those using such services. As the quality and customization of hearing aids vary greatly, hearing aid wearers should test different phones before buying to ensure that the particular model of phone is going to work well with their hearing aid. There are also optional accessories from phone manufacturers that are designed to work well with telecoil equipped hearing aids.
Here are some additional features designed to assist hearing impaired customers found in our most popular devices:
- iPhone: Apple has worked with top manufacturers to create hearing aids designed specifically for iPhone. These advanced hearing aids provide outstanding sound quality, offer many helpful features, and are as easy to set up and use as any other Bluetooth device. Quickly access the features and settings with a paired hearing aid by triple-clicking the Home button
- Samsung Galaxy: There are many new ways of providing 'visualized sound'. While wearing a hearing aid, features such as SoundBalance, Mono Audio, Turn Off all Sounds, Flash Notifications, Adapt Sound, and Create Vibration can assist with checking incoming messages, calls, and sound notifications.
For more information on accessibility of the above devices, please visit:
Samsung accessibility website: https://www.samsung.com/ca/accessibility/mobile/
Apple iOS accessibility website: https://www.apple.com/ca/accessibility/iphone/
LG accessibility website: http://www.lg.com/global/sustainability/customer/accessibility/mobile
Features and Services
Directory Assistance is exempt from charges for calls to 411 for Eastlink Mobile customers who self-identify as having accessibility needs. Please contact us at 1-888-345-1111, dial *611 on your Eastlink Mobile phone, or use Live Chat at the tab on the right side of every page on our website to speak to an Eastlink representative about the Directory Assistance exemption.
Eastlink IP Relay Service
Eastlink IP Relay is a relay service for deaf, hard of hearing or speech impaired persons with Eastlink local phone or mobile service. The service allows individuals to place and receive text-based relay calls from their personal computer and/or data-enabled mobile device.
More on Eastlink IP Relay Service
Mobile Rate Plans
Eastlink Mobile customers who self-identify accessibility needs qualify for 1 GB of accessibility Data added to any Data Plus plan. Please contact us at 1-888-345-1111, dial *611 on your mobile phone, or use Live Chat at the tab on the right side of every page on our website to speak to an Eastlink representative about the 1 GB of accessibility Data being added to a Data Plus plan. Click here for a full list of affordable Data Plus plans.
In addition, Eastlink Mobile customers who self-identify as having accessibility needs are eligible for an extended trial period of 30 days when purchasing mobile service for the first time with Eastlink. The extended trial period allows for use of your full amount of minutes, unlimited text and Data included in your plan.
T9-1-1
Text with 9-1-1 (T9-1-1) is a new service for deaf, hard of hearing, and speech impaired (DHHSI) persons who preregister with Eastlink. Eligible customers must register with Eastlink before you can use the T9-1-1 service.
T9-1-1 is only available in areas where the 9-1-1 Public Safety Answering Points have stated they are able to support the service. Click here for a current list of towns and provinces where T9-1-1 service is available. Please check the list before you travel and to stay current on whether T9-1-1 is available in your community.
T9-1-1 is also only available on certain devices. Eastlink’s T9-1-1 service is available only on the devices below when purchased from Eastlink:
- Apple iPhone 6/6+
- Apple iPhone 6s/6s+
- Apple iPhone 7/7+
- Apple iPhone 8/8+/X
- Apple iPhone XS/ XSMax
- Apple iPhone XR
- Apple iPhone 11
- Apple iPhone 11 Pro/ 11 Pro Max
- Apple iPhone SE (2nd Generation)
- Apple iPhone SE (3rd Generation)
- Apple iPhone 12/ 12 Mini
- Apple iPhone 12 Pro/ 12 Pro Max
- Apple iPhone 13/ 13 Mini
- Apple iPhone 13 Pro/ 13 Pro Max
- Samsung Galaxy S7/ S7 edge
- Samsung Galaxy A5
- Samsung Galaxy X-Cover 4
- Samsung Galaxy S8/ S8+
- Samsung Galaxy Note 8
- Samsung Galaxy S9/ S9+
- Samsung Galaxy Note 9
- Samsung Galaxy A8
- Samsung Galaxy S10e/S10/S10+
- Samsung Galaxy A20
- Samsung Galaxy A50
- Samsung Galaxy A70
- Samsung Galaxy Note 10+/ Note 10
- Samsung Galaxy A10e
- Samsung Galaxy S20/S20+/S20 Ultra
- Samsung Galaxy A71
- Samsung Galaxy A11
- Samsung Galaxy A12
- Samsung Galaxy A13 5G
- Samsung Galaxy A21
- Samsung Galaxy A32 5G
- Samsung Galaxy A51
- Samsung Galaxy A52 5G
- Samsung Galaxy A53 5G
- Samsung A03s
- Samsung Galaxy S20 FE 5G
- Samsung Galaxy S21 FE 5G
- Samsung Galaxy S21
- Samsung Galaxy S21+ 5G
- Samsung Galaxy S21 Ultra 5G
- Samsung Galaxy S22
- Samsung Galaxy S22+
- Samsung Galaxy S22 Ultra
- Samsung Galaxy Note20 5G
- Samsung Galaxy Note20 Ultra 5G
- Samsung Galaxy Z Flip3 5G
- Samsung Galaxy Z Fold3 5G
- LG G6
- LG Xpower 3
- LG Q Stylo+
- LG G7 One
- LG G8 ThinQ
- LG Q60
- LG K30
- LG G8X ThinQ Dual Screen
- LG Q70
- LG Velvet
- LG K41S
- LG K61
- Alcatel Go FLIP
- Alcatel GO FLIP 3
Click here to register
Quick tips for T9-1-1
- You must dial 9-1-1 first and leave the call open at all times. The Public Safety Answering Point will be notified see that you’re registered for T9-1-1 and will send you a text message so you can communicate.
- Anyone not registered should continue to dial 9-1-1 in emergencies as it remains the only way for you to receive help.
- You must be using authorized Eastlink devices and SIM cards for this service to work.
Wireless Code Common Terminology Sign Language Videos