Keeping you connected to essential services with pickup locations, online self-serve and service appointments is our priority.
We continue to prioritize the health and safety of our teams and customers with updated guidelines to continue meeting your needs.
We've resumed in-home service and installation appointments with new equipment and procedures to ensure the safety of our teams and customers.
Eastlink offers convenient online options in My Account for customers to manage their services from home.
As Eastlink retail stores reopen across Canada, we continue to prioritize the health and safety of our teams and customers with updated guidelines to safeguard against the spread of COVID-19.
Please consult guidelines from your local health authorities or provincial government for the use of face masks in public before visiting an Eastlink retail store.
This safety-first approach for visiting Eastlink stores will help us continue to meet each customer's service needs.
We want to keep you up to date on our procedures in this new normal. As our technicians resume in-home visits for service and installation appointments, safety remains our top priority.
Here’s what you can expect during your next service appointment.
Eastlink customers can manage their most important service needs using the options available in My Account, including:
Did you know you can change your mobile plan whenever you want, regardless of your phone or easyTab®? If you're looking to switch up your plan right now, we can help find the perfect fit for you.
As you find yourself spending more time at home, we encourage you to enable your mobile device to connect to your home’s WiFi network so you can offload your mobile data to your WiFi.
On an iOS device:
With iOS 13 and iPadOS, you might see these network options:
After you join a network, you'll see a check mark next to the network and a WiFi symbol in the upper-left corner of your display or the upper-right corner on an iPhone X and later.
Click here to learn more
On an Android device:
Tip: You can also swipe down on your screen to get to WiFi settings.
Click here to learn more
A number of scams have been reported targeting Canadians using text messages, emails and telephone calls to try to solicit donations or payments for COVID-19 charities or health supplies. Eastlink urges customers to monitor the Canadian Anti-Fraud Centre for the latest details on COVID-19-related fraud. You can also consult our guide for protecting yourself against telephone, email and text message scams.
Your Eastlink Business team is on call to support you as you re-open. Call 1-877-813-1727 today to find out how we can help.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
Connect with Us
for region specific information