for region specific information
I want to say thank you! I am grateful for your willingness to try new ways of working with us during these challenging times. Your response to the changes we have made has been wonderful.
I thought I would share some of the ways we are working differently to support you.
Serving you Without Entering your Home
Our technicians are using a new tool that means they can manage repairs and complete installations from outside the home. We truly appreciate your active assistance during these calls so we will be waiving your install charges.
Opening Temporary Pickup Locations
If you need to replace a device, get a new one, or pick up a self-install kit for internet, it’s as simple as calling us to make an appointment and confirm where you can pick them up.
Making it Easy to Self-Serve
We have convenient ways for you to make changes to your services through our website like swapping channels using TV Channel Exchange, reviewing your mobile data or long distance use, or checking other account details.
Helping you Stay Safe Online
You may have heard that there are new scams around, many of them using COVID-19 to grab your interest. Please be careful and consult our online security guide for advice on how to avoid these in text messages, emails and voicemails.
It has been heartening to see the communities we serve across Canada coming together while keeping the necessary 2 metres (6 feet) apart to protect us all. We are in this together and you can be certain that we will continue to meet the challenge of keeping you connected, at a distance.
Take good care,
Deborah Shaffner, CEO
Recent Updates from our CEO
Now more than ever, people rely on internet, television and phone services to stay informed, remain connected to family and friends and to keep entertained at home as we each do our part in physical distancing efforts to reduce the threat of COVID-19. As a provider of essential services, we are committed to protecting your health and safety and that of our team and partners, while safeguarding the critical services you need.
You can get your new mobile device or self-install internet kit by ordering online or over the phone. To make an appointment, chat online or call us at 1-888-345-1111 and we’ll confirm where you can pick up and activate your service.
Eastlink's self-service options in My Account offer convenient alternatives for customers who want to manage their account without visiting a retail store:
We have trained all of our technicians on a new tool that allows us to manage repairs and complete installations from the outside of the home.
To show our appreciation for your active assistance during these calls we are waiving your install charges.
We've temporarily suspended data limits on internet plans in case you need to work from home or spend more time streaming and using internet while social distancing. Now you can use as much as you need while safeguarding against COVID-19.
These are uncertain times for many customers with new challenges emerging each day, so we are working with customers on flexible pay arrangement to prevent service interruption.
We're waiving international roaming and easyTravel travel pack fees so customers can concentrate on getting home quickly and safely. If you've purchased a travelPack and your trip has been cancelled, we'll remove that cost as well.
Eastlink understands the challenges small businesses face at the moment, so we are not charging service suspension fees for those who need to close temporarily to reduce the risk of COVID-19 for the public.
For more information, please contact us at 1-877-813-1727 and select option 1.
Staying connected with family and friends is more important than ever. That's why we're waiving all Canadian Mobile long distance charges for customers who are not on a nationwide plan.
For customers who are spending more time at home while being prudent with social distancing, we've added a large collection of new free TV channels to explore including news, lifestyle, movie and children's programming options.
A number of scams have been reported targeting Canadians using text messages, emails and telephone calls to try to solicit donations or payments for COVID-19 charities or health supplies. Eastlink urges customers to monitor the Canadian Anti-Fraud Centre for the latest details on COVID-19-related fraud. You can also consult our guide for protecting yourself against telephone, email and text message scams.
As you find yourself spending more time at home, we encourage you to enable your mobile device to connect to your home’s WiFi network so you can offload your mobile data to your WiFi.
On an iOS device:
With iOS 13 and iPadOS, you might see these network options:
After you join a network, you'll see a check mark next to the network and a WiFi symbol in the upper-left corner of your display or the upper-right corner on an iPhone X and later.
Click here to learn more
On an Android device:
Tip: You can also swipe down on your screen to get to WiFi settings.
Click here to learn more
If some of your favourite channels have stopped airing live events, including sports, you can use TV Channel Exchange to swap these channels and try something new. Click here for complete instructions on how to swap channels. You can use the same instructions to change your channels back once event schedules return to normal.
Stay up-to-date with the latest news with these Canadian news channels free to watch:
We've made dozens of new channels available to watch as free previews that everyone in your household will enjoy.
Whether you're looking for children's programming, lifestyle shows, documentaries or movies, there's something for everyone to discover.
Watch your favourite shows and movies whenever you want with Eastlink OnDemand. There are thousands of hours of programming to explore for free with most TV subscriptions.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
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