Keeping you connected to essential services with the latest safe shopping guidelines, online self-serve options and service appointments is our priority.
We continue to prioritize the health and safety of our teams and customers with updated guidelines to continue meeting your needs.
We're continuously updating health and safety procedures for service and installation appointments to ensure the safety of our teams and customers.
Eastlink offers convenient online options in My Account for customers to manage their services from home.
Chat with us to find out more about our fast and free contactless delivery option.
Learn more about online shopping, DIY self-install kits and in-store visit options.
The health and safety of our teams and customers remain our top priorities and we continue to maintain our retail stores with updated guidelines to safeguard against the spread of COVID-19.
Please consult guidelines from your local health authorities or provincial government for the use of face masks in public before visiting an Eastlink retail store.
Starting December 26, customers in Ontario will need to make an appointment to visit an Eastlink retail store. Please chat with us or call 1-888-345-1111 to arrange an appointment.
The safety of our team and customers is our top priority during service appointments. We've updated our procedures based on the latest advice from public health authorities to make sure we can meet your needs while physical distancing.
For customers in B.C., Alberta and Ontario we will work to meet your needs without entering homes on service and installation appointments using the guidelines outlined here.
Here’s what you can expect during your next service appointment in communitues where Eastlink technicians are able to enter homes.
Eastlink customers can manage their most important service needs using the options available in My Account, including:
Did you know you can change your mobile plan whenever you want, regardless of your phone or easyTab®? If you're looking to switch up your plan right now, we can help find the perfect fit for you.
As you find yourself spending more time at home, we encourage you to enable your mobile device to connect to your home’s WiFi network so you can offload your mobile data to your WiFi.
On an iOS device:
With iOS 13 and iPadOS, you might see these network options:
After you join a network, you'll see a check mark next to the network and a WiFi symbol in the upper-left corner of your display or the upper-right corner on an iPhone X and later.
Click here to learn more
On an Android device:
Tip: You can also swipe down on your screen to get to WiFi settings.
Click here to learn more
A number of scams have been reported targeting Canadians using text messages, emails and telephone calls to try to solicit donations or payments for COVID-19 charities or health supplies. Eastlink urges customers to monitor the Canadian Anti-Fraud Centre for the latest details on COVID-19-related fraud. You can also consult our guide for protecting yourself against telephone, email and text message scams.
Your Eastlink Business team is on call to support you as you re-open. Call 1-877-813-1727 today to find out how we can help.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
Connect with Us
for region specific information