How we’re working to protect the safety of our team, customers and service
It has been quite a week with states-of-emergency announced in every province where we operate, which brings far reaching impacts to many of us.
As a provider of essential services, rest assured that we are at work honouring our promise and commitment to protect your health and safety and that of our team and partners, while safeguarding the critical services you need and rely on now more than ever.
I have been listening carefully to our team and to you to make sure we quickly and meaningfully address concerns.
Providing you with safe service and support has meant that we have made some changes to the way we do business. Those of you who have seen our technicians out in the field may have noticed that we have rolled out new technology that allows technicians to work with you from the driveway to service you versus having to come in your home.
With more of you at home and working from home, our team of engineers have been actively managing and increasing our internet capacity to meet the more than 25% increase in demand.
In less than a week, we moved all our team members who can do their jobs from home to a work-from-home arrangement so they can serve you from the safety of their own homes.
Last week, I put the call out for you to share experiences with us that have gone above and beyond. The response was overwhelming. I can’t tell you how much I appreciate your honesty and am humbled by all of your stories. Rest assured that we will personally convey your thanks to the team members you brought to our attention and for those of you with questions, you will hear from us.
As things evolve, we will continue to adapt and keep you connected and informed, no matter the distance.
Take good care,
Deborah Shaffner, CEO