As Eastlink retail stores reopen across Canada, we continue to prioritize the health and safety of our teams and customers with updated guidelines to safeguard against the spread of COVID-19.
 

Please consult guidelines from your local health authorities or provincial government for the use of face masks in public before visiting an Eastlink retail store.
 

This safety-first approach for visiting Eastlink stores will help us continue to meet each customer's service needs.

We want to keep you up to date on our procedures in this new normal. As our technicians resume in-home visits for service and installation appointments, safety remains our top priority. 
 

Here’s what you can expect during your next service appointment.

Eastlink customers can manage their most important service needs using the options available in My Account, including:

• Swap Channels using TV Channel Exchange
• Make bill payments with Visa or MasterCard
• Set up Preauthorized payments through Visa,  MasterCard or your bank account
• Check your data usage and long distance

Did you know you can change your mobile plan whenever you want, regardless of your phone or easyTab^®? If you're looking to switch up your plan right now, we can help find the perfect fit for you.

As you find yourself spending more time at home, we encourage you to enable your mobile device to connect to your home’s WiFi network so you can offload your mobile data to your WiFi.

A number of scams have been reported targeting Canadians using text messages, emails and telephone calls to try to solicit donations or payments for COVID-19 charities or health supplies. Eastlink urges customers to monitor the Canadian Anti-Fraud Centre for the latest details on COVID-19-related fraud. You can also consult our guide for protecting yourself against telephone, email and text message scams.