We're Here For You

Keeping you connected to essential services with pickup locations, online self-serve and service appointments is our priority.

Visiting Eastlink Stores

We continue to prioritize the health and safety of our teams and customers with updated guidelines to continue meeting your needs.

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Working Together to Keep You Connected

We've resumed in-home service and installation appointments with new equipment and procedures to ensure the safety of our teams and customers.

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Manage Your Services Online

Eastlink offers convenient online options in My Account for customers to manage their services from home.

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As a provider of essential services, we are committed to protecting your health and safety and that of our team and partners, while safeguarding the critical services you need.

Visiting Eastlink Stores

As Eastlink retail stores reopen across Canada, we continue to prioritize the health and safety of our teams and customers with updated guidelines to safeguard against the spread of COVID-19.

Please consult guidelines from your local health authorities or provincial government for the use of face masks in public before visiting an Eastlink retail store.

This safety-first approach for visiting Eastlink stores will help us continue to meet each customer's service needs.

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Working With You On Service Calls

We want to keep you up to date on our procedures in this new normal. As our technicians resume in-home visits for service and installation appointments, safety remains our top priority.

Here’s what you can expect during your next service appointment.

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Online Self-Service Options

Eastlink customers can manage their most important service needs using the options available in My Account, including:

Swap Channels using TV Channel Exchange
Make bill payments with Visa or MasterCard
Set up Preauthorized payments through Visa, MasterCard or your bank account
Check your data usage and long distance

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Talk to us now with an online chat or call 1-888-345-1111 to get started

Read Letters from our CEO

June 12 - Preparing to be back in your homes
May 22 - Finding our way safely to a new normal… together
April 9 - Staying Connected
April 3 - How we’re working differently right now
March 27 - Keeping you informed, no matter the distance
March 20 - We're Here to Help
March 16 - How we’re working to protect the safety of our team, customers and service

We're Committed To Helping Customers & Keeping You Connected

Change Your Mobile Plan Anytime

Did you know you can change your mobile plan whenever you want, regardless of your phone or easyTab^®? If you're looking to switch up your plan right now, we can help find the perfect fit for you.

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Connect Your Smartphone To Your Home Network

As you find yourself spending more time at home, we encourage you to enable your mobile device to connect to your home’s WiFi network so you can offload your mobile data to your WiFi.

Click here to learn how

On an iOS device:

From your Home screen, go to Settings > Wi-Fi.
Turn on Wi-Fi. Your device will automatically search for available WiFi networks.
Tap the name of the WiFi network that you want to join.

We recommend you use a secure WiFi network. Secure Wi-Fi networks are password-protected and have a lock symbol by their names.
If using a secure WiFi network, enter the password, then tap Join. If you can't tap Join, the password you've entered is incorrect.
To make sure you always connect to the WiFi network, tap the selected network and make sure the Auto – Join feature is enabled.

With iOS 13 and iPadOS, you might see these network options:

My Networks: Wi-Fi networks that you've connected with before.
Public Networks: Available Wi-Fi networks that you've never connected with before.

After you join a network, you'll see a check mark next to the network and a WiFi symbol in the upper-left corner of your display or the upper-right corner on an iPhone X and later.

Click here to learn more

On an Android device:

Open your phone's Settings app.
Tap Network & internet > WiFi.
Turn on Use WiFi.
Tap a listed network. If it needs a password, you'll see a Lock. After you connect:

"Connected" shows under the network name.
The network is "Saved." When your phone is near and Wi-Fi is on, your phone automatically connects.

Tip: You can also swipe down on your screen to get to WiFi settings.

Click here to learn more

Beware of Scams

A number of scams have been reported targeting Canadians using text messages, emails and telephone calls to try to solicit donations or payments for COVID-19 charities or health supplies. Eastlink urges customers to monitor the Canadian Anti-Fraud Centre for the latest details on COVID-19-related fraud. You can also consult our guide for protecting yourself against telephone, email and text message scams.