How we’re working differently right now

April 3, 2020

I want to say thank you! I am grateful for your willingness to try new ways of working with us during these challenging times. Your response to the changes we have made has been wonderful.

I thought I would share some of the ways we are working differently to support you.

Serving you Without Entering your Home
Our technicians are using a new tool that means they can manage repairs and complete installations from outside the home. We truly appreciate your active assistance during these calls so we will be waiving your install charges.

Opening Temporary Pickup Locations
If you need to replace a device, get a new one, or pick up a self-install kit for internet, it’s as simple as calling us to make an appointment and confirm where you can pick them up.

Making it Easy to Self-Serve
We have convenient ways for you to make changes to your services through our website like swapping channels using TV Channel Exchange, reviewing your mobile data or long distance use, or checking other account details.

Helping you Stay Safe Online
You may have heard that there are new scams around, many of them using COVID-19 to grab your interest. Please be careful and consult our online security guide for advice on how to avoid these in text messages, emails and voicemails.

It has been heartening to see the communities we serve across Canada coming together while keeping the necessary 2 metres (6 feet) apart to protect us all. We are in this together and you can be certain that we will continue to meet the challenge of keeping you connected, at a distance.