The safety of our team and customers is our top priority during service appointments. We've updated our procedures based on the latest advice from public health authorities to make sure we can meet your needs while physical distancing.
Here are 3 steps you can expect on a service or installation appointment:
1. Our team will start with a conversation outside your home to assess your needs. For everyone’s safety, we practice physical distancing at all times and ask for your help to provide 2 metres (6 feet) of distance while our technicians are at work.
2. Technicians will complete all the work needed outside of your home and then talk to you about the active assistance they’ll need from you to complete the remaining necessary steps inside your home.
3. Once we provide the equipment you need, our team will remain at your home to guide you through the installation or service repair using the camera on your smartphone or with a step-by-step conversation by phone.
If you would like to reschedule your appointment for any reason, or if you’re a business customer with questions about your service or install appointments, please give us a call at 1-888-345-1111 (residential) or 1-877-813-1727 (business) as soon as possible.
Keeping you connected is our priority and these precautions will allow us to make sure our team and customers stay safe and our services remain uninterrupted.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
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