Protecting our Team and Customers on Service Calls
The safety of our team and customers is most important to us, which is why we've introduced several new precautions for technicians as we ensure our operations are uninterrupted and respond appropriately to issues and requests as they come up.
We are actively monitoring conditions and as things change, adapting our approach based on guidance from national and local health authorities. Here are some changes and prevention practices you can expect if an Eastlink technician visits your home for a service call:
Driveway Assessments
We can fix many service issues by starting with a conversation outside a customer's home. This allows us to practice safe social distancing guidelines while responding to your needs in person. Customers should be prepared for a quick assessment outside the home so we can figure out the best way to help quickly and safely.
We have new tools that allow customers to share the camera on their smartphones with a techinican in their driveway. This allows our team to see the problem and help resolve it without a technician needing to enter your home.
This option will help solve many issues quickly without interfering with preventative measures customers are taking to stay home and maintain social distancing.
Keeping a Safe Distance
Our team has been trained on the latest and best practices for social distancing and will provide you with safe space and limit contact with household items to safeguard against COVID-19.
We ask that customers follow the same guidelines if a technician is in your home and provide a minimum of 2 metres of distance from where they are working. We appreciate that you will want to be present and observe any work that is going on, but ask you to exercise social distancing as much as possible to ensure everyone's safety.
Safety is Our Top Priority
Eastlink technicians have the screening tools they need to determine whether it's safe for them to proceed with a service call. If a team member decides it would be better to reschedule an appointment for another time, we will make sure your needs are met as quickly as possible at a later date.
If you would like to reschedule your appointment for any reason, please give us a call at 1-888-345-1111 as soon as possible.