1. Our team will start with a conversation outside your home to assess your needs. For everyone’s safety, we practice physical distancing at all times and ask for your help to provide 2 metres (6 feet) of distance while our technicians are at work.
2. Technicians will complete all the work needed outside of your home and then talk to you about the active assistance they’ll need from you to complete the remaining necessary steps inside your home.
3. Once we provide the equipment you need, our team will remain at your home to guide you through the installation or service repair using the camera on your smartphone or with a step-by-step conversation by phone.
If you would like to reschedule your appointment for any reason, or if you’re a business customer with questions about your service or install appointments, please give us a call at 1-888-345-1111 (residential) or 1-877-813-1727 (business) as soon as possible.
Keeping you connected is our priority and these precautions will allow us to make sure our team and customers stay safe and our services remain uninterrupted.