- To maintain the highest level of safety for everyone, our team will wear Personal Protective Equipment (PPE) including gloves, face masks and eye protection. We encourage customers to wear face masks while we visit their home as an added precaution. All Eastlink service vehicles are also equipped with handwashing stations which our team uses in preparation for home visits.
- Appointments will begin with a quick screening outside the home, similar to the assessment you completed over the phone while booking your appointment. We just want to make sure nothing has changed that we need to know about since the time you scheduled the appointment.
- Your Eastlink technician will continue to practice physical distancing at all times while visiting your home, so we ask for your help to provide 2 metres (6 feet) of distance while they're at work.
Our team is not taking away equipment like TV digital boxes or Internet modems that may have been replaced at this time. If you have equipment that needs to be returned, your Eastlink technician will provide the packaging and mailing materials you need to return it safely and easily free of charge.
If you would like to reschedule your appointment for any reason, or if you’re a business customer with questions about your service or install appointments, please give us a call at 1-888-345-1111 (residential) or 1-877-813-1727 (business) as soon as possible.