We want to keep you up to date on our procedures in this new normal. As our technicians resume in-home visits for service and installation appointments, safety remains our top priority.
For customers in B.C., Alberta, Ontario and Nova Scotia we will work to meet your needs without entering homes on service and installation appointments using the guidelines outlined here.
Here’s what you can expect during your next service appointment in communitues where Eastlink technicians are able to enter homes:
• To maintain the highest level of safety for everyone, our team will wear Personal Protective Equipment (PPE) including gloves, face masks and eye protection. We encourage you to wear face masks while we visit your home as an added precaution. All our service vehicles are also equipped with handwashing stations which our team uses in preparation for home visits.
• Appointments will begin with a quick screening outside the home, similar to the assessment you completed over the phone while booking your appointment. We just want to make sure nothing has changed since the time you scheduled the appointment.
• Our technicians will continue to practice physical distancing at all times while visiting your home, so we ask for your help to provide 2 metres (6 feet) of distance while our team is at work.
Please note that we understand that the personal protection equipment, including masks used by technicians may be startling and surprising to pets. If you have a furry family member, it’s best to keep them in a safe location away from the technician during your appointment time.
Our team is now able to remove and exchange equipment like TV digital boxes or Internet modems during in-home appointments.
If you would like to reschedule your appointment for any reason, or if you’re a business customer with questions about your service or install appointments, please give us a call at 1-888-345-1111 (residential) or 1-877-813-1727 (business) as soon as possible.
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