As Eastlink technicians resume in-home visits for service and installation appointments, the safety of our team and customers remains our top priority.
Our team is currently able to work inside customer homes in Atlantic Canada, Ontario, Alberta and B.C., with more regions to follow. Communities where in-home visits have not resumed will continue to use guidelines located here.
Here's what you can expect during your next service or installation appointment:
Our team is not taking away equipment like TV digital boxes or Internet modems that may have been replaced at this time. If you have equipment that needs to be returned, your Eastlink technician will provide the packaging and mailing materials you need to return it safely and easily free of charge.
If you would like to reschedule your appointment for any reason, or if you’re a business customer with questions about your service or install appointments, please give us a call at 1-888-345-1111 (residential) or 1-877-813-1727 (business) as soon as possible.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
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