We want to keep you up to date on our procedures in this new normal. As our technicians resume in-home visits for service and installation appointments, safety remains our top priority.
Here’s what you can expect during your next service appointment:
• To maintain the highest level of safety for everyone, our team will wear Personal Protective Equipment (PPE) including gloves, face masks and eye protection. We encourage you to wear face masks while we visit your home as an added precaution. All our service vehicles are also equipped with handwashing stations which our team uses in preparation for home visits.
• Appointments will begin with a quick screening outside the home, similar to the assessment you completed over the phone while booking your appointment. We just want to make sure nothing has changed since the time you scheduled the appointment.
• Our technicians will continue to practice physical distancing at all times while visiting your home, so we ask for your help to provide 2 metres (6 feet) of distance while our team is at work.
Please note that we understand that the personal protection equipment, including masks used by technicians may be startling and surprising to pets. If you have a furry family member, it’s best to keep them in a safe location away from the technician during your appointment time.
Our team is now able to remove and exchange equipment like TV digital boxes or Internet modems during in-home appointments.
If you would like to reschedule your appointment for any reason, or if you’re a business customer with questions about your service or install appointments, please give us a call at 1-888-345-1111 (residential) or 1-877-813-1727 (business) as soon as possible.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
Connect with Us
for region specific information