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For assistance with purchasing or upgrading your products and services, or to make changes to your account.

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For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

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Service and Support

CustomerCommitments

Eastlink's goal is to provide you with excellent customer service and the right solutions for your needs the first time you contact us.

We are confident our Customer Service Representatives are trained, equipped and have the tools to fulfill your needs. We also recognize that there may be a time when we fall short of our goals. In this case should you wish to express your comments and concerns we would like to hear from you how we can improve.

 

How to escalate your concerns

The steps below explain how you can escalate your concerns, comments and/or suggestions.

Customer Commitment Steps Step 1: Talk to Customer Care by phone Step 1: Talk to Customer Care by chat Step 1: Talk to Customer Care by regular mail Step 1: Talk to Customer Care Step 3: Talk to our President Step 3: Contact our President Step 2: Talk to a Superviser

 

Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Eastlink, you have the option to consider: the Commission for Complaints for Telecom-television Services (CCTS).

 

Commission For Complaints For Telecom-Television Services (CCTS) logo. Tagline: Let's talk solutions.

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.