We will appreciate each customer as one of Eastlink’s
most valuable assets
Your business is important to us and it is our mission to ensure Eastlink customers feel valued.
We will build trust with each customer we serve
We are committed to respecting your time and it is our goal to get it right the first time.
We will regard each customer as an individual
We promise to treat you like a person and never like a number.
We will offer convenience and choice in how you communicate with us
Appointment times that work for you
Eastlink understands that your time is valuable, and we are committed to offering a variety of appointment options. Our goal is to minimize the time you need to be at home for installations or repair services.
We are committed to simple billing
We are committed to simple pricing plans which offer high value to our customers without the hidden fees.
We offer high performance Internet
Eastlink consistently invests in our fibre optic network to meet the rapidly evolving needs of our customers by delivering one of the fastest networks in all of North America.
We bring you the best video entertainment
We are committed to delivering the best selection of video entertainment for the whole family, including an ever growing selection of High Definition (HD), OnDemand, and exclusive high quality community programming.
We offer reliable high value Telephone service
Eastlink offers reliable local and long distance Telephone services which enables you to save on your monthly bill. Switching is easy and you can keep your same number.
We will take ownership of each customer issue we encounter
Our employees are empowered and accountable to take ownership of your inquiries.
We will treat every customer and their property with courtesy and respect
Treating you with courtesy and respect is one of our core values.
It is our goal to ensure your new Eastlink services are working to your satisfaction on the first visit. If we fail to deliver on this, we will return to your home promptly with no additional charge to you.
We will do our part to protect the environment
We are committed to doing our part to protect the environment including; reducing printed materials in favour of electronic communications, encouraging our customers to choose electronic statement & payment options, recycling equipment and constantly pursuing opportunities for improvements
We put our customers first and believe in the principle of mutual trust and are working hard to earn your business every day.
If we fail to deliver on these commitments give us a chance to make it right eastlink.ca/about/customercommitment.aspx