1. What is Phishing?
Phishing is the attempt to obtain confidential information from you by way of a fraudulent email, text message, or phone call, often asking you to log in to a website and enter (or in the case of a phone call, provide) your password and other confidential information for ‘verification’ purposes, to confirm account information or test a new ‘security upgrade’.
Eastlink will never ask you to provide personal and/or banking information via email or outbound phone calls.
- If you receive an email claiming to be from Eastlink asking for personal and/or banking information, do not respond or click on any links in the email. Simply forward the email to firstname.lastname@example.org then delete the email.
- If you have clicked on the link in the email, provided the information requested, or think your account has been compromised, please call Eastlink at 1-888-345-1111 or chat with us on eastlink.ca.
- Further, if you believe that you have been affected by a scam, we recommend you contact your bank and your local police or consider reporting to one or more of the agencies listed at the bottom of this page.
2. What is Caller ID Spoofing?
The term “Caller ID spoofing” is a term used to describe a telephone scam in which you receive a telephone call from what looks like a legitimate business (caller ID shows a business name and or number) but in fact it is not. There are also reports of the calling number displayed being your own home telephone or cell phone number.
When you answer the call you are told by an automated message that you have won a prize and are asked to dial 1 (or any other digit) to claim the prize. Then a fraudster attempts to obtain personal information including credit card information in order for you to receive the prize. This can result in unauthorized charges to a credit card or identity theft.
These calls are fraudulent, and in no way related to Eastlink. Consumers should never enter or offer personal information including their credit card information when prompted to by an unknown caller or automated call. Eastlink recommends customers simply hang up if they receive such a call.
3. Requests to Complete Online Surveys
Eastlink will never contact you through your web browser to request that you complete a survey.
Eastlink does periodically solicit feedback from customers on our products and services through surveys. These surveys are only delivered via email to the email address that you have provided Eastlink. If you receive a pop-up or other request to complete an Eastlink survey while online, do not click on it.
4. Callers claiming that they need to access/take over your computer.
Eastlink will never call you and ask to take control of your computer.
There are instances when you may call Eastlink and through the course of troubleshooting, we may present an option to access your computer. Again this would only be when you call us for help.
If you believe that you have been affected by an email, text, online, or phone scam, we recommend you contact your bank and your local police or consider reporting to one or more of the following agencies:
- Canadian Anti-Fraud Centre (CAFC), formerly known as Phonebusters and RECOL, can be reached online and at 1-888-495-8501. CAFC is a national anti-fraud call centre operated by law enforcement agencies, including the RCMP. It collects complaints and forwards them to the appropriate law enforcement agencies.
- The RCMP website highlights the latest consumer scams and how you can deal with them.
- The Better Business Bureau Scam Tracker features the latest consumer-reported scams in Canada and the US. Use their online tool to report a suspected scam and in turn help them to investigate and warn others.