As you may be aware, the National Do Not Call List (DNCL), an initiative of the Canadian Radio-television and Telecommunications Commission (CRTC), will launch on September 30, 2008. It is designed to reduce the number of telemarketing calls to Canadian consumers.
Frequently Asked Questions:
How do I register for the National DNCL?
Registering for the National DNCL is simple. Starting September 30, 2008 register in the following ways:
If you are registering by phone or by fax you must call from the telephone number you are registering.
How to file a complaint about a telemarketing telecommunication?
You can lodge a complaint with the operator of the National DNCL online at http://www.LNNTE-DNCL.gc.ca or by calling 1-866-580-DNCL (866-580-3625). One important detail: don’t hang up if you get an unwanted call! To make a complaint you need to provide the name of the organization that called you OR the number where that organization can be reached, the date of the call and your own number. By law, telemarketers must give you their name and number. After you make your complaint, an investigator will follow up and determine if the rules have been broken.
What are the Telemarketing Rules?
The official Unsolicited Telecommunications Rules and the Telecommunications Act can be found on the CRTC web site.
Want more information?
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
Connect with Us
for region specific information