man and woman sitting on sofa watching television

Your Community is Upgrading to HD in 3 Weeks

Over the next three weeks, we will be upgrading our Standard Definition (SD) TV service to brilliant High Definition (HD) in your community. You will be receiving your new receiver by mail shortly. Here's what you need to know.

dice depicting SD TV being flipped into HD TV

New Technology Coming to Your Community

As we start converting your line-up to HD your older equipment will lose picture. See the line-up below for the details of channel cut-offs in your community.

Previous Upgrades

Cochrane (ON), Bonnyville, Whitecourt, Fox Creek, Mayerthorpe, Three Hills, Langdon, and Wetaskiwin (AB)

First group of channels convert: November 5, 2020
Second group of channels convert: November 17, 2020

View PDF

Delta (BC), Charlottetown and Summerside (PE)

First group of channels convert: November 17, 2020
Second group of channels convert: November 24, 2020

View PDF

How To Activate Your Receiver

1. Insert the 2 AA batteries provided into your new receiver remote. The remote is already programmed to work for your receiver.

2. Ensure that your TV input is on the correct setting HDMI 1 using your TV remote.

3. Then please call 1-866-238-2390, choose your language preference and select option 3, option 1 to activate your receiver.

REMEMBER: You will need the Serial Number for the receiver when you call to activate it.

Tech Tips: How to Change your Input Setting on your Remote in 2 Easy Steps

1. Press the button labeled Input on your remote. Depending on the brand of your TV, this button may alternatively be labeled Source, A/V, or Video.

— Your Tech Tips Team

2. Choose the Input option on your remote that matches the HDMI port number on your TV where the receiver HDMI cable is plugged into. You can use the arrows or press the Input button multiple times on your remote to highlight the correct option. Once the options match, there should be a picture on the TV. Congratulations! You're all set to watch HD TV.

— Your Tech Tips Team

What To Do With Your Old Receiver

The old equipment can be recycled by being dropped off at your nearest Enviro Depot. Please note, we will be removing the old receiver from your account and you will not be charged for not returning the equipment back to us.