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Internet Usage

What is Internet usage?

Internet Usage is the total amount of data sent and received by all devices connected to the Internet in your home. Data is transferred with all your regular Internet activities, such as surfing the web, sending emails, and streaming video.

What is Included Usage?

Included usage is the amount of data transfer per month, measured in Gigabytes or GB’s, an Internet service provider includes in your Internet data plan.

Data Plans included with Eastlink’s High Speed Internet service


Our approach is to provide customers with a generous amount of Included Usage with our Internet products.

If your High Speed Internet service is: Your monthly Included Usage is:
Eastlink Edge High Speed Internet, 100 Mbps
 Unlimited
Eastlink Evolution High Speed Internet
 1 TB
Eastlink Eclipse High Speed Internet
 1 TB
Eastlink Ultimate High Speed Internet
 Unlimited
  • Unlimited Usage included in an Internet & TV Bundle
  • Get Unlimited Usage with Internet, and or Internet & Home Phone Bundle for $30/month
  • Alternatively: $2/GB for usage overages up to a maximum of $75/month

Internet Data plans presented on this page are current in-market plans. Existing Eastlink customers may choose to migrate to our new Internet Data plans at any time.

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Help me understand how much data I would
normally use

Here are some typical Internet activities and their estimated usage

  • Upload 50 high resolution photos to your Facebook album
  • Download one 9-hour audio book
  • Download a 45 min TV show from iTunes (SD/HD)
  • Visiting 1,000 web pages over 1 month
  • Watch a 1 hour program in HD on Netflix
  • 0.15 GB
  • 0.11 GB
  • 0.20 GB/0.60 GB
  • 1.00 GB
  • 3.00 GB

While the majority of customers do not exceed the included usage in their Data Plan, understanding how much usage your regular Internet activities consume is the best way to manage your data usage, and to find an Internet Data Plan that meets your household’s needs.

 

How can I track my data plan usage?

To monitor your data use and to see how many days are left in your Data Plan period, please login into MyAccount and click on Data Usage Details within the Dashboard tab.

Please note: As of November 2016, your “Data Plan period” is the same as your normal billing period.



Frequently Asked Questions

Click here to expand contentClick here to collapse content  What is my usage period?
As of November 2016, your Internet Data Plan usage period is aligned with your normal Eastlink monthly statement billing period. For example, if your monthly statement date is December 10th, your Data Plan usage period is from November 6th to December 5th.
Click here to expand contentClick here to collapse content  How can I monitor my usage?
To monitor your data use more closely, please login into MyAccount and click on Data Usage Details within the Dashboard tab.
Click here to expand contentClick here to collapse content  Can I change my monthly Data Plan usage amount?
Yes. Customers can choose to migrate to one of our Internet & TV, or Internet, TV & Home phone bundles, which include an unlimited data plan or purchase an unlimited data plan for their standalone internet service for $30/month. Eastlink’s Unlimited Internet Data plans are not available for Rural Connect Internet Services.
Click here to expand contentClick here to collapse content  When will I be billed for additional usage?
You will be billed for additional usage on the statement after your usage period.
Click here to expand contentClick here to collapse content  How will additional usage charges appear on my monthly statement?
Additional usage will appear as “Internet Usage” under the Internet Services section of your monthly statement.
Click here to expand contentClick here to collapse content  Can I carry over my usage from this month to the next?
Your usage allowance applies to each billing period, and is reset each billing period month.
Click here to expand contentClick here to collapse content  Why am I not being charged for additional usage on my monthly statement, when the usage tool is telling me I exceeded my allowance?
Your monthly statement includes any additional usage charges from your previous billing period month of service. If you have exceeded the included usage amount in a billing period, it does not get billed until the following period. The usage tool allows you to get a good understanding of your online activity and the impact on your next month’s statement.
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