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Protect Your Device

We know your device is an essential part of your daily life. That's why Eastlink offers you helpful services and programs to keep your phone in top-working order.

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Device Protection & More

Eastlink Device Protection

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Eastlink Device Protection

Stay connected to the people that matter most. Device Protection replaces your device when the unexpected happens.

Learn More

AppleCare+

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AppleCare+

Exclusive AppleCare+ services. Extend your coverage to two years and add up to two incidents of accidental damage coverage. 

Learn More
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How the Eastlink Device Protection Plan Works*

  • We replace it. If your device isn't working.
  • We replace it. If your device is missing and Pocket Geek can't help you retrieve it.(1)
  • Your device health check. Learn more.
  • You will have your replacement device within 1-3 business days.(2)
  • Monthly payments charged to your Eastlink Mobile account.

 

easyUp & Device Protection Plans

Device Protection Tier 1

tier 1 logo
Device Protection
$
9
.00
/mo

Replacement Service Fee of $79 may apply.

Device Protection Tier 1

  • LG K30
  • iPhone 6s 
  • Samsung XCover4
  • LG Q Stylo+
  • LG XPower3
  • Alcatel Go Flip
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Device Protection Tier 2

tier 2 logo
Device Protection
$
11
.00
/mo

with easyUp $15.99/mo

easyUp is available on Samsung Galaxy A71, Samsung Galaxy A51, amsung Galaxy A20 and iPhone SE models.

Replacement Service Fee of $159 may apply.

Device Protection Tier 2

  • iPhone SE
  • iPhone 7 Plus
  • Samsung Galaxy A71
  • Samsung Galaxy A51
  • Samsung Galaxy A20
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Device Protection Tier 3

Tier 3 logo
Device Protection
$
13
.00
/mo

Replacement Service Fee of $249 may apply.

Device Protection Tier 3

  • LG G8x Dual Screen
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Device Protection Tier 4

Tier 4 logo
Device Protection
$
15
.00
/mo

with easyUp $19.99/mo

easyUp available on all Tier 4 models.

Replacement Service Fee of $349 may apply.

Device Protection Tier 4

  • Samsung Galaxy S20 5G
  • Samsung Galaxy S20+ 5G
  • Samsung Galaxy S20 Ultra 5G
  • iPhone 11 Pro Max
  • iPhone 11 Pro
  • iPhone 11
  • iPhone XS Max
  • iPhone XR
  • Samsung Galaxy S10+ (excludes 1TB)
  • Samsung Galaxy S10
  • Samsung Galaxy Note10+
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Keep Your Device Protected

Get your Geek on and transform the way you interact with your device with a variety of tools.

  • Locate, Alert, Lock and Wipe (4)
  • Device monitoring
  • Geek TipsSM
  • Troubleshooting

Pocket Geek5 is included in every Device Protection plan.

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How to Get a Replacement Device

Getting a replacement for your covered device is easy.

1. Contact us at 1-888-345-1111 or by dialling *611 from your device. We're available seven days a week.

2. A comparable(6) replacement device will be sent to you within 1-3 business days of having your replacement request approved.

3. We'll send you pre-paid shipping materials to send us your defective device.(7)

Call Us

What our customers are saying:

I have found everyone I have spoken to to be very helpful. In most cases more information was provided to be ‘extra’ helpful. Thank you.

— Sharon, Eastlink customer

Device Protection FAQ

Is there a time limit on purchasing Device Protection?

You must subscribe to Device Protection within 30 days of the date you purchased your new device. You can also purchase a plan when you upgrade your device. Your device may be subject to inspection.

How do I purchase Device Protection?

A Plan can be purchased in store when you purchase your device or within 30 days of that date.

How do I pay for Device Protection?

We offer a convenient monthly payment option. The monthly Device Protection plan fee will be charged to your Eastlink Mobile account each month.

Are there any charges in addition to the Monthly Plan fee?

Yes, additional charges may apply under the following circumstances:

•       A non-return fee will be charged if we do not receive your defective device within 15 days of you receiving your Replacement Device.

•       A non-return fee plus shipping and handling costs will be charged if you send us a device that is not the defective device (under your plan).

•       A non-return fee plus shipping and handling costs or an unlocking fee may be charged if the defective device we receive is screen locked or the activation lock is still active.

•       A Replacement Service Fee is a claims processing fee that will be collected when your claim is approved. You will be charged this fee based on the make and model of your mobile device at time of purchase.

Please refer to your Plan Terms and Conditions for detailed information about these charges.

Can I cancel my plan?

Yes, just dial *611 from your device or call us at 1-888-345-1111 (1-877-813-1727 for Eastlink Business Mobile Accounts). You can cancel your plan for any reason within the first 15 days and receive a full refund, as long as you haven’t requested and/or received a replacement device in that time. If you cancel after the first 15 days you’ll receive a prorated refund of the plan monthly fee (minus the value of any replacement device you have received).


How else can my Plan be cancelled?

Your plan can be cancelled for one of the following reasons:

•       Your payments were not made

•       You did not adhere to the Terms and Conditions provided to you at the time of registration or to the terms of your Service Agreement. Please see your Device Protection Plan Terms and Conditions for more detail

•       Fraud or misrepresentation in submitting a request for a replacement device

•       Unauthorized repair of the device


Is my plan transferrable?

No, this plan cannot be transferred to another person or device. This plan only covers the device you have registered with Eastlink or your subsequent replacement device, provided by Assurant.

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Device Trade In Always Welcome

Did you know that you can trade in your device and get a credit toward the upfront purchase of a new phone or accessories? Visit any Eastlink store to get your device valuation.

Learn More
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Security and Support for All Your Devices

Did you know we also offer Device Security & Support options for constant protection whether you need help getting rid of a virus on your computer, or updating the software on your smart phone?

Plus you're covered when you're enjoying a home network or out on the go. 

Learn More

Terms

*Certain conditions apply. easyUp and Device Protection are subject to the Terms and Conditions provided at the time of registration. easyUp and Device Protection are subject to Eastlink’s Terms of Service at eastlink.ca/terms. Your device must be approved and registered by Eastlink for easyUp or Device Protection coverage. Rates current as of July 8, 2019, subject to change.

(1) Pocket Geek must be installed and regularly updated on your covered device.

(2) Replacement service fees will apply for replacement devices provided for any issue other than a manufacturer’s defect.

(3) Eastlink Device Protection Plans are charged to your Eastlink Mobile service account.

(4) Pocket Geek Alert, Lock and Wipe features are not available on iOS devices. Lock and Wipe features are not available on BlackBerry devices.

(5) Pocket GeekSM by Assurant® is a service mark of Assurant, Inc. Assurant® is a registered trademark of Assurant, Inc.

(6) Replacement device will be of like kind and quality.

(7) Prompt return of your Defective Device is required to avoid additional charges.

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Need Help

Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.

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Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.

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Locate your nearest Eastlink Store.

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Call us

Our Canadian based customer service team is ready to help you.

Toll Free: 1-888-345-1111

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Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.

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