protect your device

Device Protection FAQ

Is there a time limit on purchasing Device Protection?

You must subscribe to Device Protection within 30 days of the date you purchased your new device. You can also purchase a plan when you upgrade your device. Your device may be subject to inspection.

How do I purchase Device Protection?

A Plan can be purchased in store when you purchase your device or within 30 days of that date.

How do I pay for Device Protection?

We offer a convenient monthly payment option. The monthly Device Protection plan fee will be charged to your Eastlink Mobile account each month.

Are there any charges in addition to the Monthly Plan fee?

Yes, additional charges may apply under the following circumstances:

•       A non-return fee will be charged if we do not receive your defective device within 15 days of you receiving your Replacement Device.

•       A non-return fee plus shipping and handling costs will be charged if you send us a device that is not the defective device (under your plan).

•       A non-return fee plus shipping and handling costs or an unlocking fee may be charged if the defective device we receive is screen locked or the activation lock is still active.

•       A Replacement Service Fee is a claims processing fee that will be collected when your claim is approved. You will be charged this fee based on the make and model of your mobile device at time of purchase.

Please refer to your Plan Terms and Conditions for detailed information about these charges.

Can I cancel my plan?

Yes, just dial *611 from your device or call us at 1-888-345-1111 (1-877-813-1727 for Eastlink Business Mobile Accounts). You can cancel your plan for any reason within the first 15 days and receive a full refund, as long as you haven’t requested and/or received a replacement device in that time. If you cancel after the first 15 days you’ll receive a prorated refund of the plan monthly fee (minus the value of any replacement device you have received).

How else can my Plan be cancelled?

Your plan can be cancelled for one of the following reasons:

•       Your payments were not made

•       You did not adhere to the Terms and Conditions provided to you at the time of registration or to the terms of your Service Agreement. Please see your Device Protection Plan Terms and Conditions for more detail

•       Fraud or misrepresentation in submitting a request for a replacement device

•       Unauthorized repair of the device

Is my plan transferrable?

No, this plan cannot be transferred to another person or device. This plan only covers the device you have registered with Eastlink or your subsequent replacement device, provided by Assurant.