for region specific information
We know your device is an essential part of your daily life. That's why Eastlink offers you helpful services and programs to keep your phone in top-working order.
Stay connected to the people that matter most. Device Protection replaces your device when the unexpected happens.
Exclusive AppleCare+ services. Extend your coverage to two years and add up to two incidents of accidental damage coverage.
Replacement Service Fee of $79 may apply.
with easyUp $15.99/mo
easyUp is available on Samsung Galaxy A70, Samsung Galaxy A50 and Samsung Galaxy A20 models only.
Replacement Service Fee of $159 may apply.
with easyUp $17.99/mo
easyUp available on Samsung Galaxy S10e and Samsung Galaxy S9 models only.
Replacement Service Fee of $249 may apply.
with easyUp $19.99/mo
easyUp available on all Tier 4 models except iPhone X
Replacement Service Fee of $349 may apply.
Get your Geek on and transform the way you interact with your device with a variety of tools.
Pocket Geek is included in every Device Protection plan.
Getting a replacement for your covered device is easy.
1. Contact us at 1-888-345-1111 or by dialling *611 from your device. We're available seven days a week.
2. A comparable(5) replacement device will be sent to you within 1-3 business days of having your replacement request approved.
3. We'll send you pre-paid shipping materials to send us your defective device.(6)
You must subscribe to Device Protection within 30 days of
the date you purchased your new device. You can also purchase a plan when you
upgrade your device. Your device may be subject to inspection.
A Plan can be purchased in store when you purchase your device or
within 30 days of that date.
We offer a convenient monthly payment option. The monthly
Device Protection plan fee will be charged to your Eastlink Mobile account each
Yes, additional charges may apply under the following circumstances:
A non-return fee will be charged if we do not receive
your defective device
within 15 days of you receiving your Replacement Device.
A non-return fee plus shipping
and handling costs will be charged if you send us a device that is
not the defective device (under your plan).
A non-return fee plus shipping
and handling costs or an unlocking fee may be charged if the
defective device we receive is screen locked or the activation lock is still active.
A Replacement Service Fee is a claims
processing fee that will be collected when your claim is
approved. You will be charged this
fee based on the make and model of your mobile device at time of purchase.
Please refer to your Plan Terms and Conditions for
detailed information about these charges.
Yes, just dial *611 from your device or call us at
1-888-345-1111 (1-877-813-1727 for Eastlink Business Mobile Accounts). You can
cancel your plan for any reason within the first 15 days and receive a full refund, as long as you
haven’t requested and/or received a replacement device in that time. If you
cancel after the first 15 days you’ll receive a prorated refund of the plan
monthly fee (minus the value of any replacement device you have received).
Your plan can be cancelled for one of the following reasons:
were not made
did not adhere to the Terms and Conditions provided to you at the time of registration
or to the terms of your Service Agreement. Please see your Device Protection
Plan Terms and Conditions for more detail
Fraud or misrepresentation in
submitting a request for a replacement device
Unauthorized repair of the device
No, this plan cannot be transferred to another person or
device. This plan only covers the device you have registered with Eastlink or
your subsequent replacement device, provided by Assurant.
*Certain conditions apply. easyUp and Device Protection are subject to the Terms and Conditions provided to you at the time of registration and are available by dialing *611 on your Eastlink device. easyUp and Device Protection are subject to Eastlink’s Terms of Service at eastlink.ca/terms. Your device must be approved and registered by Eastlink for easyUp or Device Protection coverage. Rates current as of July 8, 2019, subject to change.
(1) Pocket Geek must be installed and kept up to date on your covered device.
(2) Replacement service fees will apply for replacement devices provided for any issue other than a manufacturer’s defect.
(3) Eastlink Device Protection Plans are charged to your Eastlink Mobile service account.
(4) Pocket Geek Alert, Lock and Wipe features are not available on iOS devices. Lock and Wipe features are not available on BlackBerry devices.
(5) Replacement device will be of like kind and quality.
(6) Prompt return of your Defective Device is required to avoid additional charges.
Pocket GeekSM by Assurant® is a service mark of Assurant, Inc. Assurant® is a registered trademark of Assurant, Inc.
Did you know that you can trade in your device and get a credit toward the upfront purchase of a new phone or accessories? Visit any Eastlink store to get your device valuation.
Did you know we also offer Device Security & Support options for constant protection whether you need help getting rid of a virus on your computer, or updating the software on your smart phone?
Plus you're covered when you're enjoying a home network or out on the go.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Chat with one of our friendly customer service representatives by selecting a service below. For frequently asked questions, find the answers in Eastlink Support
TV, Internet, Home Phone & Home Security
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
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