Trade-Up your phone to what you really want

Trade-Up* allows you to trade in your phone from any carrier and get an immediate store credit towards the upfront purchase of a new smartphone and accessories of your choice.

How to Get the Best Trade in Value for Your Phone

Find a deal with our Trade-Up Program¹ and trade in your device from any carrier. You’ll get immediate store credit towards the upfront purchase of a new phone and/or accessories of your choice.

Plus, when you trade in your current Eastlink cell phone or switch to Eastlink Mobile you can save even more. To find out if your phone is eligible to trade in and its current trade in value, get a quote using our Quick Quote tool.

You can also visit one of our retail stores and our friendly staff will help determine the value of your device

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What our customers are saying:

Everyone was easy to talk to. Sharp about their products and plans and clearly there to help.

— Jason, Eastlink customer

Trade-Up FAQs

What is the Trade-Up program?

The Trade-Up program lets you trade in your current old device when activating or upgrading to a new device. In exchange, Eastlink will provide you with an instant “in-store” credit which must be used towards purchasing a new device.

What devices are eligible for Trade-Up?

You can trade-in most phones, please check with an Eastlink store representative for more details.

How do I know what my device is worth?

Visit your local Eastlink store to obtain a quote for your device or use the Quick Quote tool found here: https://eastlink.st.assurantdevice.ca/DDP/Public/GetQuote.

How many devices can I Trade-Up?

Eastlink accepts one Trade-Up device per new activation or upgrade on a post-paid plan.

What condition must my device be in to be eligible for the Trade-Up program?

• Device must be able to power on, make a call and have working speakers

• Device must be free of liquid damage

• Device must be free of physical damage (deep scratches or a cracked screen and surface scratches are acceptable)

Does liquid damage disqualify my phone from Trade-Up?

Yes, liquid damage does disqualify a device from Trade-Up.

How will I be compensated for my trade?

• You may receive a credit, depending on the make and model of your device and its overall condition. This credit can be used towards the upfront purchase price of a device and/or accessories. There is no cash value.

• If the upfront value of the new device is less than the credit amount, the remaining credit must be applied towards the concurrent purchase of accompanying accessories or towards an easyTab account on your new device.

• The Trade-Up credit must be used in-store at the time of the Trade-Up.

• Unused Trade-Up values are relinquished once the Trade-Up transaction is completed and you leave the store.

Can I get my old device back if I change my mind?

All Trade Ups are final. The device cannot be returned after it has been traded in. Make sure you backup or download any important message, photos, music etc. before bringing your device in for trade.

How do I find the correct model for my device?

An Eastlink representative will assist you when you visit any store.

Must the device be complete with battery, charger and accessories?

A working handset is all that is required. Any other materials such as chargers and accessories can be brought in and we will recycle them for you.

Where can I Trade-Up my device?

You can Trade-Up your device at any Eastlink retail location.

Why is it necessary that the “Find My iPhone” for iPhone devices and the “Reactivation Lock” and “Find My Mobile” features for Samsung device be disabled?

If these security features are still turned on the phone is still linked to the customer’s profile and the phone cannot be reset to factory settings. A phone that cannot be reset to factory settings is not eligible for a Trade-Up value.

Terms

*Eastlink collects the device on behalf of All Tech-Neek Electronics Ltd. (ATNE) and does not take ownership through the Trade-Up Program. ATNE is a subsidiary of Assurant Services Canada Inc. (ASCI). ASCI and its subsidiaries and affiliates carry on business in Canada under the name Assurant. Assurant is a registered trademark of Assurant, Inc.