for region specific information
We’ll buy out your existing cell contract with your current phone carrier.
Wish everything in life was this simple? Here's how to apply for your Eastlink Contract Buyout:
Find an Eastlink store near you, choose your new smartphone (or bring your current device) and sign up for a new plan. We will transfer your existing number for you!
Sign into the Eastlink Mobile Self Care app, check your Self Care Message Centre. This is where you'll receive a notification on if you're eligible to apply for the Contract Buyout credit.
Upload your final bill from your previous cell phone provider showing your ported cell phone number and any early termination/cancellation fee for each cell phone number you activated new with Eastlink on eligible plans.
Be sure to apply with your final bill within three months of switching to Eastlink to claim up to $200. Please allow 4 to 8 weeks for the bill credit to be applied to your account.
Once you've got the app, we’ll notify you if you are eligible to apply to get up to $200 back for cancelling your contract with your current cell phone provider. You'll also be able to track data usage in real time, view your current bill, add travel packs, and more.
Not registered? Sign up today.
Contract Buyout applications must meet all of the following criteria:
• You must be age of majority in your home province, and pass a credit check.
• You must upload your final bill from your previous wireless service provider that displays its cancellation/early-termination fee.
• The previous service provider must operate in Eastlink's serving territory.
• You must have ported your existing cell phone number to Eastlink and activated a new Nationwide Data Plus plan (including Add a Line plans) for each cell phone for which you apply.
• Buyout offer may not be combined with some in-market offers, at Eastlink’s discretion.
You can submit up to five separate applications for five cell phones per new account, each cell phone is individually subject to the criteria above. Eastlink will provide a device transfer credit allowing you to transfer up to $200 of your outstanding device balance - shown as the cancellation/early-termination fee on the uploaded final invoice - to Eastlink, at our sole discretion.
The device transfer credit will be provided in one or more bill credit(s), which will be applied to your Eastlink Mobile bill 4-8 weeks from the time you submitted your complete application. The device transfer will establish an amount owing on your account which Eastlink will pay in 24 equal installments on your behalf as long as your Eastlink account remains in good standing, with each relevant device on a Nationwide Data Plus plan.
Should you cancel your Eastlink Mobile service, or your account falls out of good standing, before the device transfer credit has been fully paid down, you will owe to Eastlink the remaining balance of the device transfer credit. The device transfer credit is subject to the easyTab® terms and conditions outlined in your Mobile service agreement.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
Connect with Us