Eastlink’s Rural Connect and Rural Connect 10
Service - Acceptable Use Policy
The provisions of this Acceptable Use Policy (the “Policy” or “AUP”) apply to Eastlink’s Rural Connect and Rural
Connect 10 Customers. References to "Customer" and "You/your" include both consumer and business customers,
except where noted otherwise. Service(s) refers to the fixed wireless Internet for broadband rural Nova Scotia,
known in the market as “Rural Connect” and “Rural Connect 10” (the “Services”). Equipment means any device,
equipment or hardware used to access the Service(s) or used in conjunction with the Service(s).
Use of the Services is subject to this AUP and applicable Eastlink Terms of Service. You are responsible for ensuring
that the use of all Services complies with this AUP.
IF YOU DO NOT AGREE TO BE BOUND BY THIS AUP, AS AMENDED FROM TIME TO TIME, YOU SHOULD
IMMEDIATELY STOP USING THE SERVICES AND NOTIFY EASTLINK THAT YOU ARE TERMINATING THE SERVICES.
Eastlink has the right to terminate or suspend service for non-compliance with this Policy. Eastlink reserves the
right to make changes to this AUP without notice. Current updates or changes to this AUP will be posted at eastlink.ca/about/termsandconditions.aspx. Accordingly, you should check the website to ensure that your
activities conform to the most recent version.
The use of the Services for any activity that violates any local, provincial, federal or international law, order or
regulation is a violation of this Policy. Prohibited activities include, but are not limited to:
- Posting or disseminating material which is unlawful (such as child pornography or obscene material).
- Disseminating material that violates the copyright or other intellectual property rights of others. You
assume all risks regarding the determination of whether material is in the public domain.
- Pyramid or other illegal soliciting schemes.
- Any fraudulent activities, including impersonating any person or entity or forging anyone else's digital or
You are responsible for any misuse of the Services that you have contracted for, even if the inappropriate activity
was committed by another person accessing your Services with or without your permission. Therefore, you must
take steps to ensure that others do not gain unauthorized access to the Services through any means, including,
without limitation, wireless or wired network. The Services may not be used to breach the security of another user
or to attempt to gain access to any other person's equipment, software or data, without the knowledge and
consent of such person. The Services may not be used in any attempt to circumvent the user authentication or
security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you,
logging into or making use of a server or account you are not expressly authorized to access, probing the security
of other networks or using or distributing tools designed for compromising security, such as password guessing
programs or other tools.
The Services shall not be used to interfere with computer networking or telecommunications services to any user,
host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a
service, spamming, improper seizing and abuse of operator privileges and attempts to "crash" a host. The
transmission or dissemination of any information or software that contains a virus or other harmful feature is also
prohibited. You are solely responsible for the security of any device you choose to connect to the Services, including
any data stored on that device. Eastlink recommends that any files or services you choose to make available for
remote access be protected with a password or as otherwise appropriate.
There may be content on the Internet or otherwise available through the Services which may be offensive to some
individuals, or which may not be in compliance with local laws, regulations and other rules. For example, it is
possible to obtain access to content that is pornographic or offensive, particularly for minors. Eastlink does not
assume any responsibility for the content contained on the Internet or otherwise available through the Services.
You assume the risk of accessing content through the Service, and Eastlink shall not have any liability for any claims,
losses, actions, damages, suits or proceedings arising out of or otherwise relating to access to such content.
Customers may want to use a program capable of restricting access to sexually explicit material, or any other
content that the customer wishes to restrict on the Internet. Content questions or complaints should be addressed
to the content provider.
You are solely responsible for any information that you publish on the web or other Internet services. You must
ensure that the recipient of the content is appropriate. For example, you must take appropriate precautions to
prevent minors from sending and receiving inappropriate content and/or participating in cyberbullying. Eastlink
reserves the right to refuse to post or to remove any information or materials, in whole or in part, that it, in its sole
discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its
dissemination is unlawful.
For the purposes of this AUP, “content” refers to all forms of communications including, without limitation, text,
graphics (including photographs, illustrations, images, drawings, logos), executable programs, audiovisual
recordings, and audio recordings.
Eastlink has the right, but no obligation, to monitor transmissions made on the Services. Eastlink may disclose the
same in accordance with your subscriber agreement or as necessary to satisfy applicable laws and regulations.
By using the Services to reproduce, publish, display, transmit and distribute content, a user is warranting that the
content complies with this Policy and authorizing Eastlink to reproduce, publish, display, transmit and distribute
such content as necessary for Eastlink to deliver the content in a timely manner.
The Services may not be used to send unsolicited bulk, commercial messages or for any other unsolicited
communications. This includes, but is not limited to, bulk mailing or messaging of commercial advertising,
informational announcements, charity requests, petitions for signatures and political or religious messages. Such
messages may only be sent to those who have explicitly requested it. The Services may not be used to send
messages to any individual who has indicated that he/she does not wish to receive messages from you.
The Services may not be used to collect responses from unsolicited messages sent from accounts on other Internet
hosts or messaging services which violates this Policy or the acceptable use policy of any service provider.
Moreover, unsolicited messages may not direct the recipient to any web site or other resource that uses the
Services. Forging, altering or removing email headers is prohibited.
You shall not reference the Eastlink network (e.g. by including "Organization: Eastlink" in the header or by listing
an IP address that belongs to the Eastlink network) in any unsolicited messages even if that message is not sent
through the Eastlink network.
"Mail bombing" is prohibited. That is, you may not send numerous copies of the same or substantially similar
messages, nor may you send very large messages or files to a recipient with the intent to disrupt a server or
account. The propagation of chain letters is similarly prohibited, whether or not the recipient wishes to receive
Eastlink is not responsible for forwarding messages sent to any account that has been suspended or terminated.
Such messages will either be returned to sender, ignored, deleted, or stored temporarily at Eastlink’s sole
Eastlink Email Inactivity
Eastlink Internet users may be provided with an @Eastlink.ca (or another affiliated domain) email account. Any
email messages in a customer's Trash or Spam folders will be removed within 7 days. If a customer does not log in
to his/her email account for a 6 month period or if the customer’s Internet service is terminated, the email account
will be deemed 'inactive'. 'Inactive' accounts will have all emails removed and the account will no longer be able
to send or receive email. An 'inactive' customer's email address will not be retained.
User-Generated Content Services
“User-Generated Content Services” or “UGC Services” refers to any services that allow an end user to post, upload
or generate content online to be shared with a limited or unlimited number of recipients and may include, without
limitation: newsgroups, online forums, message boards, chat programs, wiki’s, photo sharing services, customer
review sites, video sharing services, blogs and web hosting.
Any UGC Services accessed through the Services must comply with the UGC Service’s written charter, policies or
FAQs. You may only post advertisements, solicitations, or other commercial messages in the UGC Service if that
service’s charter, policies or FAQs explicitly permit them. You are responsible for determining the policies of the
UGC Service before posting to it.
You must adhere to daily volume, file size and format restrictions of any UGC Service. Unless specified in the UGC
Service’s charter, policies or FAQs, you must not forge, alter or remove any information from the UGC Service. This
includes attempting to circumvent the approval process for posting to a moderated newsgroup.
Eastlink has no obligation to monitor the content of any UGC Service and is not liable for any claims, losses, actions,
proceedings, suits, liabilities, damages, settlements, penalties, files, costs and expenses arising out of or relating to
the content of any such service.
You must not use the UGC Service to perform “flooding." Flooding is defined as deliberately repeating actions in
quick succession in order to fill the screens of other users with text or other content.
Any computer or other device connected through the Services may not maintain more than two simultaneous chat
connections. This includes the use of automated programs, such as "bots" or "clones". Automated programs may
not be used when the account holder is not physically present at the device.
The Services may not be used to send messages which disrupt another user's equipment, software, hardware, or
other user display. Forging, altering, or obscuring your identity (other than using a nickname from which Eastlink
could if necessary determine your real name) while participating in chat sessions is forbidden.
Certain Eastlink Internet service packages provide storage space and access for web pages through its WebSpace
service. You are solely responsible for any information that you publish on your WebSpace. You must ensure that
the intended recipient of the content is appropriate. For example, you must take appropriate precautions to
prevent minors from receiving inappropriate content. Eastlink reserves the right to remove or refuse to post any
information or materials, in whole or in part, that they, in their sole discretion, deem to be offensive, indecent, or
otherwise inappropriate regardless of whether such material or its dissemination is unlawful. This includes, but is
not limited to: obscene material; defamatory, fraudulent or deceptive statements; threatening, intimidating or
harassing statements, or material which violates the privacy rights or property rights of others (copyrights or
trademarks, for example). For purposes of this policy, "material" refers to all forms of communications including
narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable
programs, video recordings, and audio recordings.
Eastlink will not routinely monitor the contents of your WebSpace; however, Eastlink has the right to monitor such
and if complaints are received regarding language, content or graphics contained on your web pages, Eastlink may
remove the web page hosted on Eastlink servers and terminate your WebSpace service if Eastlink determines that
you have violated the terms of the AUP.
Bandwidth, Data Storage and Other Limitations
You must comply with the current bandwidth, data storage and other limitations on your applicable Services. You
must also ensure that your activity does not improperly restrict, inhibit, or degrade any other user's use of the
Services, nor represent (in the sole judgment of Eastlink) an unusually large burden on the network itself, such as,
but not limited to, peer to peer file sharing programs, serving streaming video or audio, mail, http, ftp, irc, dhcp
servers, and multi-user interactive forums. Eastlink reserves the right to set specific limits for Bandwidth Usage and
other elements of service at any time.
You must ensure that your activity does not improperly restrict, inhibit, disrupt, degrade or impede Eastlink's ability
to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services or
Internet Traffic Management Policies (ITMP)
The Services were intended for the specific purpose of providing basic internet connectivity, such as web browsing
and email service, for customers living in hard to reach rural areas in Nova Scotia. As the Services were created to
provide speeds of up to 1.5Mbps for basic uses (with speeds of up to 10 Mbps available in limited areas), using the
internet for more bandwidth-intensive purposes may impact the service experienced by customers on the network.
Our goal is to ensure that we manage our network in such a way that no customer, service or application consumes
excessive bandwidth which may impede the delivery of bandwidth fairly to our customers. In addition to high
capacity uses (such as video streaming) that in aggregate impact the service to all users, a small percentage of
customers are also responsible for a disproportionate share of data usage on our network. To minimize the impact
that heavier users might have on the experience of other Eastlink customers, Eastlink uses traffic management
policies to ensure proportional access to its network.
Peer to Peer Traffic
Some Peer-to-Peer (P2P) applications used for non real-time file sharing can consume a disproportionate amount
of bandwidth causing disruption to other customers on Eastlink’s network. This policy has been introduced to
address any congestion caused by these P2P applications.
The P2P policy does not affect real-time interactive activities such as browser applications (like Internet Explorer,
Safari and Chrome), banking, email or VoIP services. By better balancing the internet traffic, it helps protect and
improve the performance of standard applications. For the majority of Eastlink customers the Internet experience
is unaffected and both upstream and downstream bandwidth will be available to optimize our customer's Internet
Eastlink applies the following to P2P traffic:
128Kbps download; 80Kbps upload
Like other communications companies, Eastlink uses Deep Packet Inspection (DPI) technology in conjunction with
the IP address assigned to you, for the purposes of applying the policies described above. Since IP addresses have
the potential to be linked to an individual’s customer account, IP addresses could be considered personal
information. However, Eastlink retains ownership of such IP addresses.
Maximum Burst Limit for Streaming Video
Streaming video applications use up the majority of the capacity available through any broadband connection.
Popular examples of streaming video include Netflix and YouTube. Downloading a video file does not constitute
video streaming. The fixed wireless infrastructure of the Service has a fixed capacity available within a given
community. With the growing demand for streaming video applications, Eastlink also employs traffic management
policies on streaming video services in order to deliver available bandwidth fairly to all of our customers. Absent this
policy, certain customers who stream video content will impede the ability of other customers to stream video
content. Setting maximum burst speeds for such content is intended to ensure that all customers have fair access to
the network when streaming video.
Eastlink applies the following policy to streaming video services:
Maximum burst speed per customer
Although some streaming video services employ techniques like adaptive bit rate (ABR) to more effectively use the
capacity available, not all of them do this. Therefore, Eastlink’s policy will enable all users to have equitable access
to the available capacity for these services.
Resale, Sharing, Distribution, Servers
(a) Consumer Services
Your service is intended solely for your personal and non-commercial use; without limitation, you may not use the
Service or any equipment provided in connection with the Service for operation of an Internet service provider’s
business or for any other non-residential purpose.
You are not permitted to run a server in connection with the Eastlink residential service or to provide network
services to others via the Eastlink residential service. The Eastlink residential service includes personal Webspace
accounts for publishing personal Web pages. Examples of prohibited uses include, but are not limited to, running
servers for mail, http, ftp, irc, and dhcp, and multi-user interactive forums.
(b) Business Customers
The above restrictions regarding resale, sharing, distribution and use of servers also apply to all business customers,
except to those business customers who have high speed Internet packages that expressly allow for this activity as
defined by their chosen Internet Service package.
Internet Data Plan Billing
Your use of Eastlink Services may be subject to a monthly Internet Data Plan. If you exceed your monthly included
usage, you may be subject to additional usage charges. Data usage consists of the combined total of both total
downloads and total uploads for the calendar month on all devices connected to your Eastlink Service (including
through Wi-Fi or other networks). Examples of internet connected devices include: desktops, notebooks, tablet
computers, mobile phones, iPods & gaming consoles. Internet Data Plans and charges will vary by customer. Terms
are subject to change at any time. Click here for the current included usage for your Internet Service and more
information about Internet Data Plan billing.
Violation of Acceptable Use Policy
Where the Services are used in a way that Eastlink, in our sole discretion, believe violates this AUP, Eastlink may
take any actions it deems appropriate. Such actions include, but are not limited to, temporary or permanent
removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate
suspension or termination of all or any portion of the Services or your account. Eastlink will not have any liability
for any such actions. The above-described actions are not Eastlink's exclusive remedies and Eastlink may take any
other legal or technical action it deems appropriate. Upon termination of an account, Eastlink is authorized to
delete any files, programs, data and email messages associated with such account.
Eastlink reserves the right to investigate suspected violations of this Policy, including the gathering of information
from the user or users involved and the complaining party, if any, and examination of material on Eastlink's servers
and network. During an investigation, Eastlink may suspend the account or accounts involved and/or remove
material that potentially violates this Policy. Eastlink will comply with law enforcement authorities in the
investigation of suspected criminal violations in keeping with applicable laws, regulations and court orders. You
hereby authorize Eastlink to cooperate with system administrators at other service providers or other network or
computing facilities in order to enforce this Policy. Such cooperation may include Eastlink providing the username,
IP address, or other identifying information about a subscriber.
The failure of Eastlink to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to
do so at any time. You agree that, if any portion of this Policy is held invalid or unenforceable, that portion will be
construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force
and effect. This Policy shall be exclusively governed by, and construed in accordance with, the laws of the Province
of Nova Scotia.
© Eastlink, May 2017