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How to install your new VoLTE SIM card.

Note: Only insert the new SIM in your Eastlink iPhone.

Getting started

Choose your device:


Step 1: Check to ensure your device is on the latest version of iOS.

We recommend you connect your phone to WiFi, to avoid any additional data usage, before starting your upgrade.



Step Through Sim Swap Images

Step 2: Replace your current SIM with the new VoLTE SIM.

  • Insert the SIM removal tool into the hole on the right side of the device. Push the tool until the SIM tray ejects. Grab the SIM tray and pull it out.

  • Side View Device
  • Insert the VoLTE SIM card provided into the tray as shown below. With SIM in tray, push the SIM tray back in place.
  • Keep your old SIM in a safe place until the process has been completed by Customer Care.

Front View

How to swap your sim image

Step 3: Call Customer Care to activate your VoLTE SIM

  • You will need to use a different phone as your device will not work until we activate your SIM.
  • Please dial 1-844-777-7397 to complete the process.

Step 1: Ensure your device is on the latest software version.

We recommend you connect your phone to Wi-Fi, to avoid any additional data usage, before starting your upgrade.



Step Through Sim Swap Images

Step 2: Replace your current SIM with the new VoLTE SIM.

  • Insert the SIM removal tool into the hole on the top left of the device. Push the tool until the SIM tray ejects. Grab the SIM and pull it out.


  • Side View Device
  • Insert the VoLTE SIM card provided into the tray as shown below. With SIM in tray, push the SIM tray back in place.
  • Keep your old SIM in a safe place until the process has been completed by Customer Care.
How to swap your sim image

Step 3: Call Customer Care to activate your VoLTE SIM

  • You will need to use a different phone as your device will not work until we activate your SIM.
  • Please dial 1-844-777-7397 to complete the process.

Step 1: Ensure your device is on the latest software version.

We recommend you connect your phone to Wi-Fi, to avoid any additional data usage, before starting your upgrade.



Step Through Sim Swap Images

Step 2: Replace your current SIM with the new VoLTE SIM.

  • Insert the SIM removal tool into the hole on the top left of the device. Push the tool until the SIM tray ejects. Grab the SIM and pull it out.


  • Side View Device
  • Insert the VoLTE SIM card provided into the tray as shown below. With SIM in tray, push the SIM tray back in place.
  • Keep your old SIM in a safe place until the process has been completed by Customer Care.
How to swap your sim image

Step 3: Call Customer Care to activate your VoLTE SIM

  • You will need to use a different phone as your device will not work until we activate your SIM.
  • Please dial 1-844-777-7397 to complete the process.

Step 1: Ensure your device is on the latest software version.

We recommend you connect your phone to Wi-Fi, to avoid any additional data usage, before starting your upgrade.



Step Through Sim Swap Images

Step 2: Replace your current SIM with the new VoLTE SIM.

  • Insert the SIM removal tool into the hole on the left side of the device. Push the tool until the SIM tray ejects. Grab the SIM tray and pull it out.


  • Side View Device
  • Insert the VoLTE SIM card provided into the tray as shown below. With SIM in tray, push the SIM tray back in place.
  • Keep your old SIM in a safe place until the process has been completed by Customer Care.
How to swap your sim image

Step 3: Call Customer Care to activate your VoLTE SIM

  • You will need to use a different phone as your device will not work until we activate your SIM.
  • Please dial 1-844-777-7397 to complete the process.

Step 1: Ensure your device is on the latest software version.

We recommend you connect your phone to Wi-Fi, to avoid any additional data usage, before starting your upgrade.



Step Through Sim Swap Images

Step 2: Replace your current SIM with the new VoLTE SIM.

  • Remove the back cover of the device.
  • Remove the battery.
  • Push the SIM card to the left, removing it from the SIM card holder.
  • Insert the VoLTE SIM card provided into the SIM card holder with metal facing down.
How to swap your sim image
  • Replace batter and back of cover.
  • Keep your old SIM in a safe place until the process has been completed by Customer Care.

Step 3: Call Customer Care to activate your VoLTE SIM

  • You will need to use a different phone as your device will not work until we activate your SIM.
  • Please dial 1-844-777-7397 to complete the process.

Sorry, no supported device found