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Sales & Billing Chat

For assistance with purchasing or upgrading your products and services, or to make changes to your account.

Technical Support Chat

For technical support assistance with your products and services.

Billing Support Chat

For assistance or questions about your Wireless cell phone bill.

Sales & Billing Chat

For assistance with purchasing or upgrading your Wireless cell phone, or to make changes to your account.

Technical Support Chat

For technical support assistance with your wireless cell phone.

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What’s important to you is important to us
Customer service done right, only from Eastlink Black & white collage of Eastlink Customers
You askedPositive ResultsWhat you think

You Asked & We Answered

Woman smiling at the camera

I want to choose
the channels I want

“I want to choose
the channels I want”

You told us this was important and we listened. That’s why we brought you Personal Picks, which lets you select the individual channels you want to complement your TV package. You can choose from a long list, including Nickelodeon, The Food Network and more.
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Young woman smiling at camera

I want service calls
on my schedule

“I want service calls
on my schedule”

You told us you’ve got many things on your plate. So we’ve made life a little easier, with appointments on evenings and weekends*. Our Eastlink technicians will work around your schedule – not the other way around. No more missing work required.
Middle-aged woman in blazer

I wish the technician could
come at times convenient to me

“I wish the technician
could come at times
convenient to me”

You told us that “between the hours of 9 & 5” just isn’t good enough anymore. That’s why we’ve introduced 2-hour appointment windows* designed to work for you. Our technicians will be there on time to give you the service you need - without disrupting your whole day.
Man smiling at camera

Listen up, I’ve got
something to say

“Listen up, I’ve got
something to say”

When you have an experience to share, Eastlink wants to make it easy to tell us about it. That’s why we introduced a program to seek your feedback after an interaction with us. And it’s why we set up a mailbox on our website where you can contact the office of the president at any time.
Learn More
Young professional with curly hair

I want my call
answered quickly

“I want my call
answered quickly”

You don’t want to play the waiting game when you need help. We know your time is precious, so our trusted team of Canadian, 24/7 support will answer your call quickly or give you the option to have us call you back - and give you the personal service you’ve come to expect from us.
Smiling young man in glasses

Give me a heads up
before you arrive

“Give me a heads up
before you arrive”

We want to make our visit as smooth as possible for you, which is why we confirm your appointment by email as soon as you book it. Plus, our technicians will call ahead to confirm your appointment time. You’ll know when we’re on our way, so you can be ready - and we can get the job started as soon as we arrive.
Mother and Daughter

I want to see my
town on TV

“I want to see my
town on TV”

You want to stay connected with your community and so do we – because we live and work here too. That’s why we feature local events and programming on Eastlink TV. So you can get the content that matters to you, from a trusted neighbour.
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Middle-aged woman in smiling at camera

I want all my services
in one place

“I want all my services
in one place”

You don’t want to juggle services from a bunch of different places - so let us help you simplify your life. We now offer TV, Internet, Phone & Home Security together, all with the same superior service and savings you deserve. And the more services you Bundle, the more you save.
Learn More

What our customers are saying

At Eastlink, we always want to hear what you think! That’s why we seek your feedback after an interaction with you and why we’re so proud to hear about our consultants going above and beyond - like these examples from real customers.

Eastlink wants to hear what you have to say

Let us know what we can do to help you experience beyond.
Committed to You

Committed to You

At Eastlink, we value our customers and are committed to providing a superior customer service experience for every customer we serve. Read More Go!

*Two hour appointment windows, evening & weekend installs available in many areas and coming soon in others.