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About us

Proudly part of your community

<p>About us </p>

Experience unmatched customer service—for real.

 

At Eastlink, we’re always working to earn your trust, not just once, but every time. 
 
But don’t just take our word for it... Hear what our customers have to say:

We’re more than a service provider, we’re part of your community.

 

At Eastlink, being in your community isn’t just where we’re located, it’s who we are. From our beginnings in Atlantic Canada to serving customers across the country, our commitment to connection has always gone beyond service. It’s about people.

 

Customer service is our culture. We live where you live, and we care like neighbours do. You’ll find us volunteering at local events, sharing stories on Eastlink Community TV, and helping customers every day with pride and real care.

 

Locally grown. Nationally recognized.

We're proud to be one of Canada’s Best Managed Companies - a reflection of our strong values, people-first culture, and continuous drive for innovation and excellence.

Our team is local.

Our teams live where you live. They're technicians, network experts, customer service specialists, retail professionals, and storytellers - and they’re all committed to delivering the best experience possible. 

Customer service is at our core.

At Eastlink, customer service isn’t a department, it’s our culture. Every interaction is a chance to listen, learn and respond to make the experience as easy, clear and helpful as possible.

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Live Chat

Sales Questions

We're here to take your sales questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

Tech Support

Chat with our Tech Support team from 8am-1am Monday to Sunday. You can also find answers to common questions on our Support website.

Billing Questions

We're here to take your billing questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

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Three types of cookies are used on our website: required, functional, and advertising. While required cookies must remain active, you can choose whether to allow functional and advertising cookies. To decline a category of cookies, uncheck the applicable box.

Required cookies are needed for website functionality and cannot be switched off. One of these cookies remembers the region you select so you’ll see appropriate product information as you move through the website. The other cookies ensure the My Account section of the site works properly (one stores your My Account login information for the length of your visit, so you don’t have to reenter it each time you move to a different page in My Account. The other ensures information displays properly).

Functional cookies collect anonymous data about how our site is utilized (i.e., what types of devices and browsers are used to view our website, and how visitors move around our website). This data is used to enhance the quality and performance of our website.

These cookies record information (e.g., the products you view on our website) that allows us to tailor the Eastlink offers you see online and receive via email to your needs and interests. If these cookies are declined, you may still see and receive generic Eastlink ads.

For more information, read our Cookies and Targeted Advertising Policy.

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(Contact us: 6080 Young St., 5th floor, Halifax, NS, B3K 5L2 / www.eastlink.ca)