Service and Support
Eastlink's goal is to provide you with excellent customer service and the right solutions for your needs the first time you contact us.
We are confident our Customer Service Representatives are trained, equipped and have the tools to fulfill your needs. We also recognize that there may be a time when we fall short of our goals. In this case should you wish to express your comments and concerns we would like to hear from you how we can improve.
How to escalate your concerns
The steps below explain how you can escalate your concerns, comments and/or suggestions.