Service and Support
Eastlink's goal is to provide you with excellent customer service and the right solutions for your needs the first time you contact us.
We are confident our Sales and Customer Service Specialists are trained, equipped and have the tools to fulfill your needs. We also recognize that there may be a time when we fall short of our goals. In this case should you wish to express your comments and concerns we would like to hear from you how we can improve.
How to escalate your concerns
The steps below explain how you can escalate your concerns, comments and/or suggestions.
Step 1 - Customer Care
Contact Customer Service by phone, chat or regular mail using contact information found here.
Step 2 - Supervisor
If our Customer Service representative via phone or chat is unable to resolve your concerns please ask to speak with a supervisor.
Step 3 - CEO
While most concerns are resolved before this step, if you are not completely satisfied please click here to contact our CEO.
Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Eastlink, you have the option to consider: the Commission for Complaints for Telecom-television Services (CCTS).
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.