IP users can access this service by visiting https://iprelay.eastlink.ca/. Before using IP Relay, make sure to review the terms of service.

If you’re using IP Relay on a computer, you must have an internet connection and web browser like Chrome or Safari installed. IP Relay can be used on a mobile device that has a QWERTY keyboard and web browser installed that supports AJAX and Javascript, like Skyfire for Windows.

A person who is hearing and/or speech impaired uses a computer or mobile device to type their conversation to an IP Relay agent. The agent reads the typed conversation to the other party and types the other party's spoken words back to the IP Relay user.

To use IP Relay:

1. Visit https://iprelay.Eastlink.ca/ from your computer or mobile phone.
2. If this is your first time using this service, select Register for a new account and follow the registration process.
3. Log into your Eastlink IP Relay account with your access number and password.
4. In the Make a call tab, enter the phone number you wish to call in the number to dial field. If you have special instructions for the operator, you can add them now.
5. Select Call.
6. The IP Relay agent will answer by typing "Welcome to Eastlink IP Relay Service, operator #, this is [agent's name]”, followed by “GA” for go ahead.
7. The agent will dial the number and let you know how the connection is progressing, (for example, “Ringing 1…2…3”), tell you when someone answers.

Tips for using IP Relay:

• Enter the number you wish to call and any instructions for the operator prior to selecting the Call button. This makes it easier for us to initiate your call.
• When calling a business with multiple departments, tell the IP Relay agent which department you wish to reach at the beginning of the call.
• If you need to leave a message, make sure to include the IP Relay number, 1-855-883-9514, and your person IP Relay number as part of your message.
• IP Relay is not designed for emergency calls. We urge you to call 9-1-1 using your teletypewriter (TTY), if available, for emergency calls. Calls placed to 9-1-1 while using IP Relay outside of Canada will not be completed. When using Eastlink IP Relay for your emergency calls in Canada, be sure to describe your name, location and any important information clearly so the operator can quickly contact your local emergency response centre. Without restricting any other indemnities set forth herein, you are responsible and shall indemnify Eastlink for, and save Eastlink harmless from and against, all charges, losses, costs, liabilities and damages of any kind whatsoever related to emergency services being dispatched to a location other than the location from which the call to 9-1-1 originated as a result of i) any use by you of the Service that results in the location associated by Eastlink with a calling line identification being a location other than the location from which the call to 9-1-1 originated; or ii) the failure by you or any person using the Service or any services used in conjunction with the Service to respond, or provider complete or accurate information, to a 9-1-1 or emergency call operator requesting a response or information in order to properly dispatch emergency service.

Standard voice users can easily make calls to Eastlink IP Relay. An IP relay agent will type your spoken words to the IP user and read back their replies.

To use IP Relay:

1. Dial 1-855-883-9514. The IP Relay agent will answer saying “Eastlink IP Relay Service, [agent's name] speaking”, followed by “GA”, for go ahead.
2. Give the IP Relay agent the 9-digit IP Relay number you’d like to call. You’re not required to give the agent your name or the name of the person you’re trying to call, but doing so helps the agent connect you.
3. The IP Relay agent will dial the number and let you know what’s happening, as you won’t be able to hear the line ring.
4. The IP Relay agent will tell you when the IP Relay user has answered and read what is typed, followed by “go ahead”. Go ahead is your cue to begin speaking. Always finish by saying “go ahead” so the IP Relay user will know when it’s their turn to respond.

Tips for using IP Relay:

• Let the IP Relay agent know at the beginning of the call if you’ve used IP Relay before and are familiar with how it works.
• Remember to speak directly to the IP user, not to the IP Relay agent.
• Speak slower than usual so the agent can type what you’re saying, word for word.
• Spell any names that are part of your conversation.
• Always say “go ahead” when you’re finished speaking, so the IP user will know when it’s their turn to respond.
• Always wait for the IP Relay agent to say “go ahead” before speaking.
• If the IP Relay user isn’t available, you’ll be given an option to leave a message in text. 

1. Visit https://iprelay.Eastlink.ca/ from your PC or mobile phone.
2. If this is your first time using this service, select Register for a new account and follow the registration process.
3. Log into your Eastlink IP Relay account with your access number and password.
4. Under the Profile tab, select VCO as the service type. This will let the IP Relay agent know that you’re a VCO caller.
5. In the Make a call tab, enter the phone number you wish to call in the number to dial field. If you have special instructions for the IP Relay agent, you can add them now.
6. Select Call.
7. The IP Relay agent will answer by typing "Welcome to Eastlink IP Relay Service, operator #, this is [agent's name]”, followed by “GA” for go ahead.
8. The IP Relay agent will dial your home phone number.
9. Once a connection is made with the IP Relay agent, call in the person you’d like to speak to from your phone.
10. The IP Relay agent will update you on the status of the call (for example, ringing, busy and who has answered) by typing to you.
11. When the IP Relay agent has the person who you’d like to speak with on the line, they’ll type “[name] is on the line, VCO is on GA.
12. When you see GA, it is your turn to speak. Remember to say "go ahead" when you’re done speaking.