Submit your order for a Rollover Data or Big Data plan online and save!
It’s simple stuff! At all times you can see the network you
are on from your phone home screen. Eastlink refers to the Eastlink coverage
while Eastlink-EXT1, Eastlink-EXT2 and Eastlink-EXT3 refer to the Nationwide
Extended coverage. When you travel outside of the Eastlink network in
Canada, you’ll be connecting to a partner’s network and so you’ll have access to
the Nationwide portion of your plan.
Our coverage map shows
two coverage areas. The dark purple is the Eastlink coverage area, so it
connects to our own infrastructure. The lighter purple is the Nationwide
Extended coverage area where you get access to our partner networks across the
country. The entire coverage area is available with any of our plans. The only
difference is the amount of data available to use. There are some areas within
the dark purple where you may also be connecting to our partner networks. You
can easily identify which network you are on right from your phone.
Simply manage your account at home or on-the-go by logging
into your Self Care. You’ll then be able to see the usage for each
data bucket included in your plan. Note that usage outside the Eastlink
coverage area may not be reflected in real-time.
With Worry-Free Data,
never worry about overages. We will notify you when you reach 75% and 100% of
your data limit. We'll even pause your data when you reach 100%, so you can
choose the next best option for you. The data bucket in question will be
clearly identified as “your Eastlink data” or “your Nationwide data”. You could
receive up to 4 text message notifications per bill cycle.
We’ve got you covered! Add 1 GB Data Top-up for only $15.
Data included in the top-up can be used within the Eastlink coverage or the
Yes! Pool and share your data with another Big Data plan and
save $5/month on additional lines.
Absolutely! Existing customers can always get the best deal.
Change your plan anytime for FREE. Only at Eastlink.
Not a problem. With easyTravel you can use
the same plan you use at home for only $11 or $14 per day. You will only be
charged on any day that you place or answer a call, send a message, or use data
when travelling to an eligible destination. Your Eastlink data bucket will be
used just like at home and you will not be charged on days you don’t use your
Standard pay-per-use rate ($0.10/MB) applies.
You can rollover your unused monthly data, up to the amount of data that is included in your monthly plan.
For example: if your
monthly plan includes 10 GB of data, you can roll over up to 10 GB of unused
data to the following month. You cannot have more than 10 GB of data in your
rollover bucket at any given time.
Your unused data will rollover at the end of each bill cycle.
That’s the best part! There is no expiry, which means you can use your rolled over data any time!
Yes! Want to share
this awesomeness with your family members? No problem! Share your data with another Rollover Data plan and
save $5/month per additional line.
*Data charges may apply for Pictures and
Certain conditions apply. Taxes and 911 fees, if applicable, are extra. A one-time connection fee of $50 is applied on your first Eastlink bill. While travelling outside Canada, roaming usage is applicable. Unlimited text, picture & video messaging excludes premium and subscription-based messages.
If you subscribe to a Rollover Data plan the following terms and conditions apply:
1. Starting on your second month of service any data you have not used by the end of the month will be rolled over to the next month.
2. The maximum roll over data you can have at any given time is equal to the monthly data included in your Rollover Data plan. For example, if you subscribe to a 12 GB plan, the maximum amount of rollover data you can have at any given time is 12 GB.
3. Rollover data will expire if you change plans, including to another Rollover Data plan.
4. If you change to another Rollover Data plan, you will start to incur rollover data in your second month after your plan change.
5. Unused data included in Travel Packs, Data Top-Up, and Bonus Data cannot be rolled over.
How do I get a paper bill? Click here
Eastlink’s Big Data plans include an allotment (identified in your selected plan) of fast LTE data on the Eastlink Network, as well as from 10 GB of data on the Nationwide network (see eastlink.ca/mobile/coverage).
$50 Online Welcome Credit available to new customers who activate on a Rollover Data or Big Data plan. The $50 bill credit will be applied to the customer’s 2nd invoice.
Not finding what you're looking for? Our support pages have lots of great information to help you get the most out of your Eastlink services.
Chat is available Monday - Friday from 8am to 9pm and Saturday from 9am to 5pm.
Locate your nearest Eastlink Store.
Our Canadian based customer service team is ready to help you.
Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
For assistance with purchasing or upgrading your products and services, or to make changes to your account.
For technical support assistance with your products and services.
For assistance or questions about your billing and / or statement.
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