For when you're feeling trapped.
Visit an Eastlink store, shop online or call us to switch to a new Rollover Data or Unlimited Data plan. We'll transfer your existing phone number for you.
Sign into the Eastlink Mobile My Account app and check your dashboard. If you’re eligible to apply for the Contract Buyout credit, you will see a notification.
From the notification on your Mobile My Account dashboard, tap 'Apply Now!' and upload a copy of your final bill from your previous mobile provider. Make sure the bill shows your ported mobile phone number and any early device cancellation fee.
Repeat this step for each phone number you activated with Eastlink on a new Rollover Data or Unlimited Data plan.
1. Contract Buyout applications must meet all of the following criteria:
A) You must be age of majority in Canada and pass a credit check.B) You must upload your final bill from your previous wireless service provider that displays its cancellation/early-termination fee.C) The previous service provider must operate in Eastlink's serving territory and the porting number must have an eligible area code in Eastlink’s serving area to port over.D) You must have ported your existing cell phone number to Eastlink and activate a new Rollover or Unlimited Data Plan for each cell phone for which you apply.E) Buyout offer may not be combined with some in-market offers, at Eastlink’s discretion.
You may submit up to five separate applications for five cell phones per new account, each cell phone shall be assessed individually against the criteria above. Eastlink may provide a device transfer credit up to $200 for your outstanding device balance. The device transfer will establish an amount owing on your account which Eastlink as a one time credit on your behalf as long as your Eastlink account remains in good standing, with each relevant device on an eligible Data Plan. If you cancel your Eastlink Mobile service before the device transfer credit has been fully paid down, you shall owe Eastlink the remaining balance of the device transfer credit. The device transfer credit is subject to the easyTab® terms and conditions outlined in your Mobile service agreement.
Text ‘Billing’ or ‘Tech’ to 902-903-6297 to start a conversation with us over text.
Chat with our Customer Service team about your Sales, Billing or Technical support questions.
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