We’ll buy out your existing cell contract with your current phone carrier.
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Wish everything in life was this simple? Here's how to apply for your Eastlink Contract Buyout1:
Find an Eastlink store near you, choose your new smartphone (or bring your current device) and sign up for a new plan. We will transfer your existing number for you!
Sign into the Eastlink Mobile Self Care app, check your Self Care Message Centre. This is where you'll receive a notification on if you're eligible to apply for the Contract Buyout credit.
Upload your final bill from your previous cell phone provider showing your ported cell phone number and any early termination/cancellation fee for each cell phone number you activated new with Eastlink on eligible plans.
Be sure to apply with your final bill within three months of switching to Eastlink to claim up to $200. Please allow 4 to 8 weeks for the bill credit to be applied to your account.
Once you've got the app, we’ll notify you if you are eligible to apply to get up to $200 back for cancelling your contract with your current cell phone provider. You'll also be able to track data usage in real time, view your current bill, add travel packs, and more.
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1) Contract Buyout applications must meet all of the following criteria:
You may submit up to five separate applications for five cell phones per new account, each cell phone shall be assessed individually against the criteria above. Eastlink may provide a device transfer credit up to $200 for your outstanding device balance.
The device transfer credit will be provided in a bill credit(s), which will be applied to your Eastlink Mobile bill 4-8 weeks from the time you submitted your complete application. The device transfer will establish an amount owing on your account which Eastlink will pay in 24 equal installments on your behalf as long as your Eastlink account remains in good standing, with each relevant device on a Worry-Free Data Plan. If you cancel your Eastlink Mobile service before the device transfer credit has been fully paid down, you shall owe Eastlink the remaining balance of the device transfer credit. The device transfer credit is subject to the easyTab® terms and conditions outlined in your Mobile service agreement.
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Our Chat Support Hours: Monday to Friday: 8 AM to 9 PM, Saturday: 9 AM to 5 PM, Sunday (Tech Support only): 9AM to 5PM. Holiday Hours may differ. For frequently asked questions, find the answers in Eastlink Support.
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