Weather Response
How We Prepare for an Expected Weather Event
When severe weather is expected, we activate our Emergency Response Team, which includes experts from Network Operations, Field Services, Engineering, Mobility, Fibre Transport, Customer Support, and Communications.
This team meets regularly before, during, and after the event to coordinate efforts until services are fully restored.
Here’s how we prepare:
Coordinate with emergency partners: We immediately connect with Emergency Measures Organizations (EMO) and local power utilities to prioritize restoration at affected sites.
Inspect key fibre routes: We check critical fibre infrastructure in advance to identify and resolve any potential issues.
Deploy backup power: Generators are fueled and sent to essential network sites. Additional units are secured as needed.
Prepare repair equipment: Fibre repair tools and materials are gathered and staged for quick deployment.
Position field teams: Technicians and field staff are sent to areas likely to be impacted, so they’re ready to respond quickly once it’s safe.
Need more help?
For sales and billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.
Find a Store
Find your nearest Eastlink store to shop and for in-person service.
Live Chat
Chat online with our team about your sales, billing or tech support questions.
Text Us
Text ‘Billing’ or ‘Tech’ to 902-903-6297 to start a text conversation.
Call Us
Call our Customer Service team toll-free at 1-888-345-1111.
