Managing Your Eastlink Services During an Outage.
Your internet, phone, and TV services need power to work. If your outage is due to a power loss, we coordinate closely with local utilities to restore service as quickly and safely as possible.
How to Prepare
Charge your devices: Phones, tablets, laptops, and power banks.
Conserve battery: Use low power mode, reduce screen brightness, and limit use to essential communication.
Use surge protectors: Unplug devices not protected during an outage and plug them back in gradually once power returns.
Consider backup power: A generator or UPS can keep devices running temporarily.
Keep a battery-powered radio and extra batteries on hand.
Bring a power bar if relocating, so you can charge multiple devices.
Phone Service
Phones connected to a wall jack may stay active for 6–8 hours using the modem’s battery backup.
Cordless phones need their own power source.
Smart Home & Security
Your security panel has a backup battery that lasts up to 24 hours.
Use the Alarm.com app to receive power outage and restoration alerts.
If the battery doesn’t recharge after power returns, contact Tech Support.
Frequently Asked Questions
There are several possible reasons:
A power outage in your area
If you have power but no service, check our Service Outage page.
Damage to network lines or equipment due to weather or accidents
If you need to report a downed line visit our online form or contact us.
If your issue isn't listed call us at 1-888-345-1111.
Visit our Outage Centre
Follow us for live updates:
Check out our Preparation Guide and Canada’s Emergency Preparedness page for tips.
Yes—TV, internet, and phone services need power. Once power is restored, your services should come back automatically.
If your services do not come back automatically when power is restored:
Unplug your equipment for 2–3 minutes.
Plug it back in.
If that doesn’t work, call us at 1-888-345-1111.
Charge your devices and power banks in advance
Use a car charger if available
Keep emergency contacts updated and make a plan in case both power and mobile service are down
Check our Service Outage page for updates.
Check our social media for updates
Call 1-888-345-1111 and choose tech support
We assess the situation immediately
Work with power companies and emergency teams to give them priority access to affected areas
Prioritize repairs at critical network sites
Provide updates via our website, social media, and phone systems
Stay in contact with key partners until service is restored
If your outage isn’t listed online, please call us so we can investigate and schedule repairs . Call 1-888-345-1111 and choose tech support.
Try rebooting your equipment:
Unplug it
Wait 2–3 minutes
Plug it back in
If that doesn’t work, call 1-888-345-1111. and select tech support.
Need more help?
For sales and billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.
Find a Store
Find your nearest Eastlink store to shop and for in-person service.
Live Chat
Chat online with our team about your sales, billing or tech support questions.
Text Us
Text ‘Billing’ or ‘Tech’ to 902-903-6297 to start a text conversation.
Call Us
Call our Customer Service team toll-free at 1-888-345-1111.
